Parallel Works - Senior Application Engineer

About Us

Parallel Works is a Chicago-based startup focused on technical computing for science, engineering and business applications. The Parallel Works SaaS platform makes high performance computing (HPC) workflows easy, fast and collaborative on hybrid cloud and supercomputing environments. The platform acts as middleware between these wide ranges of computing resources and allows organizations to leverage their resource, billing and user hierarchies in a uniform way. Our customers range from small and nimble startups and research organizations creating innovative computing and ML pipelines to the world’s leading flood modeling engineers to government weather and defense agencies to global automotive suppliers.

The Role

As a Senior Application Manager, you’ll play a central role in understanding, supporting, and advancing our customers’ HPC needs. This includes integrating customer applications on our platform, developing custom solutions and proofs of concept, and maintaining existing applications to ensure they perform at their best. You’ll create training materials, demonstrate solutions, and act as a “power user,” helping customers automate and optimize their workloads on Activate. In this position, you’ll work closely with our support and development teams, translating customer requirements into new platform features. You’ll also engage in presales activities to assist our sales team in showcasing Activate’s potential to new clients. A core part of your role will be solving customer challenges by collaborating with HPC and domain experts on applications like weather modeling, CFD simulations, and AI, and organizing structured customer engagement to assess needs, identify opportunities, and maximize value through our platform. Responsibilities Collaborate with customers to understand requirements and integrate applications on Activate. Develop custom applications and proofs of concept, adapting them to specific customer needs. Maintain and update existing applications, ensuring optimal functionality and performance. Produce training materials and lead demonstrations to enhance customer understanding. Test and evaluate new platform features, offering insights to improve user experience. Provide technical support to customers, addressing challenges and troubleshooting issues. Assist the sales team by contributing to presale activities and showcasing Activate’s capabilities. Coordinate with support and development teams to convert customer feedback into actionable features. Collaborate with HPC and subject matter experts to solve customer-specific technical issues. Facilitate structured customer engagement, assessing needs and guiding customers toward value realization through Activate.

Requirements

Required Experience

Education:

• Bachelor’s, Master’s, or PhD in Mechanical, Chemical, Aerospace, Electrical Engineering, Computer Science, or a related field.

Simulation & AI:

• Proven experience using simulation and AI technologies in real-world applications.

Cloud Computing and Cluster Management:

• Familiarity with cloud computing and user experience with cluster management/scheduling systems (e.g., SLURM, PBS).

HPC and Filesystem Technologies:

• Understanding of HPC environments, MPI, and shared filesystem technologies such as Lustre or NFS.

Containerization:

• Familiarity with container tools like Docker and Singularity (Apptainer).

Operating Systems:

• Knowledge of Linux and Windows OS environments.

Automation:

• Strong proficiency in bash scripting to automate workloads on Linux systems.

APIs & Data Processing:

• Familiarity with REST APIs and data processing/visualization tools like Pandas, Dask, Seaborn, Matplotlib, and Design Explorer.

Parallel Works is an Affirmative Action, Equal Opportunity Employer. As part of our standard hiring process for new employees, employment with Parallel Works will be contingent upon successful completion of a comprehensive technical evaluation and a background check.

Benefits

Health, Medical, Dental, 401k