Panel Support Specialist with German

Focus of the Role

The Currency Panel Support Specialist with German is part of GSC MM Currency Operations and works on GfK’s TV Audience Measurement (TAM) panel support for Germany (Panel Development). For over 30 years GfK is responsible for TV and Video Audience Measurement in Germany. Program planers from TV stations, producers of TV programs, marketers as well as media planners of brand manufacturers and agencies receive daily ratings from AGF Videoforschung, major client of GfK Media Measurement Germany, to evaluate broadcasts success.

In this role you will be working on supporting panel households for a TV audience research project as well as other methodological special projects. Documentation and quality management are important parts of your day-to-day work.

Key Activities

• Support (telephone, e-mail) for participants of a media research panel
• First level support for assistance with technical problems
• Communication interface between panel households and internal/external specialist departments
• Support in quality assurance – verify usage behavior (compliance)
• Support further research to optimize data quality
• Household data maintenance in specific software tools
• Support in optimizing internal workflows

Required skills and knowledge

• Very good German language skills, both spoken and written
• Good English language skills, both spoken and written
• Good knowledge of the MS Office package (especially Excel, Word and PowerPoint)
• Ideally, experience with Jira and Confluence
• Ideally, technical affinity
• Ideally, experience in support (telephone hotline)

We offer

• Exciting work environment that brings people together
• Use one of the latest digital technologies
• Initial and ongoing trainings to support your development
• Opportunities for personal and professional growth
• Competitive remuneration and bonus scheme linked to individual performance and company results
• Flexible working hours and home office
• 3 additional non-working days annually
• Food vouchers
• MultiSport Card
• Health insurance
• Discount program with external vendors
• Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
• Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion