VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers women’s apparel, accessories, footwear, and handbags. We offer an on-trend assortment with capsule-like weekly drops, featured shops, influencer collaborations, and curated daily drops focused on our customers’ lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers’ shopping preferences and feedback top of mind. We buy and design sophisticated, trend right, and modern styles we know our customers will love.
What started as a small family-owned business, has grown since its start in 2012, to a brand with a strong online and social presence. Affordability, quality, and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach, VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds!
Summary/Objective:
The Outlet Store Manager is responsible for managing the daily operations to meet and exceed sales goals, and customer company expectations.
Essential Functions:
· Manage the Outlet team members including recruitment, training, performance reviews and ensure that work is accomplished accurately and efficiently; take corrective action to manage performance as appropriate
· Coordinate scheduling to ensure proper coverage; approve all PTO and sick leave requests
· Handle any customer issues/escalations regarding orders, quality of product, etc.
· Oversee and/or perform closing duties (count and close registers, place daily deposit in safe, straighten/organize entire store, ,
· Manage any damaged inventory with internal procedure
· Oversee bank deposits
· Communicate low inventory levels by category
· Maintain excellent knowledge of all company's products and policies; establishes and communicates all Retail Outlet department policy and procedures
· Continuously evaluate department operations and make necessary process improvements to improve department productivity
· May perform other duties as assigned in support of the overall success of the company
Competencies:
· Comfortable working in a fast-paced environment with the ability to quickly adapt to change
· Excellent retail, financial and time management and organization skills.
· Demonstrates a high degree of personal and professional integrity
· Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
· Strong customer service orientation demonstrates a kind and gentle approach to resolve all customer concerns
· Demonstrated leadership and managerial skills
· Ability to work positively and collaboratively with distinct groups within the company
· Ability to work independently, be self-motivated
· Skilled at communicating clearly both verbally and in writing
· Excellent problem-solving skills: willingness to think out-of-the-box to resolve issues
· Demonstrated knowledge and proficiency with Windows (Word, Excel, PowerPoint), Mac, Google products, iPad and standard applications (Slack, Office365, Chrome, etc.)
· Experience with Shopify POS, label scanners credit card readers and printers and usage for product & inventory management
Work Environment:
· The environment is not temperature controlled. May be exposed to factors such as temperature extremes, moving machinery and loud noise
· Standing and walking for lengthy periods, sitting intermittently
· Use office equipment such as computer, mouse, keyboard, printer
· Occasionally lift or pull up to 20 pounds
Education and Experience:
· High school diploma required; bachelor’s degree preferred
· 1 – 3 years prior experience in retail store management
· Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level
Expected Hours of Work:
· This is a full-time position; work schedule is Wednesday through Sunday.
· Will be expected to be present and manage opening and closing procedures
VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.
