Outbound Operations Manager

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

As the Outbound Operations Manager, you’ll be the mastermind behind getting our products out the door smoothly and efficiently. From keeping tabs on merchandise to handling key reports, you’ll keep everything running like a well-oiled machine. You’ll be diving into spreadsheets, fine-tuning processes, and making sure training records are up to date. But it’s not all about the paperwork—you’ll be leading an awesome team, setting goals, creating schedules, and ensuring customer service is always on point. You’ll directly manage Operations Associates and an Operations Supervisor, helping them grow and hit new milestones. We’re big on innovation, teamwork, and thinking outside the box. Our culture thrives on trying new things, learning from them, and pushing the boundaries. If you love continuous improvement and developing people, this is where you’ll feel right at home! Let’s grow, optimize, and win together!

What you’ll do

• Lead and inspire a team of Operations Associates, providing day-to-day guidance and support.
• Handle key management tasks like interviewing, hiring, onboarding, training, and performance reviews.
• Coach and mentor the team on Outbound Operations and Inventory Control, ensuring everyone follows policies and procedures.
• Create, revise, and improve department processes to boost efficiency and performance.
• Present wins, challenges, and improvement strategies to senior leadership and network managers.
• Oversee pick, pack, and ship processes to ensure orders are accurate and delivered on time.
• Analyze daily performance data and make recommendations for process enhancements.
• Ensure safety standards are met through ongoing training and development.
• Manage team schedules, track vacation time, and update timekeeping reports.
• Audit and support logistics activities related to outbound shipments.
• Maintain and oversee the facility to ensure smooth operations and an organized environment.

What you'll need

• Ability to work Monday-Friday usually between the hours of 10:30am-8pm
• Bachelor’s Degree or equivalent experience. 
• 3-4 years’ experience in a service-provider environment that requires self-management and multi-tasking.
• Experience working in a rapidly growing corporate environment. 
• Experience with Forklift operation (stand-up fork lift preferred).

Why we will love you

• Innovative Leadership: We’re looking for someone who can inspire fresh ideas and encourage out-of-the-box thinking to keep our team moving forward and solving problems creatively.
• Tenacious Problem Solver: We value leaders who tackle challenges head-on, never give up, and find smart solutions to keep the team and projects on track, no matter the obstacles.
• Big-Hearted Mentor: We love leaders who genuinely care about their team’s success, fostering an environment where everyone feels supported, valued, and motivated to grow and succeed together.
• Collaborative Team Player: We thrive when we work better together, and we need a leader who believes in the power of teamwork, building trust, and sharing in the wins with the whole group.

Perks

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• Company paid cell phone plan
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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