Out of Hours Customer Service Advisor - Full Time (37.5 hours) including weekends

OOH Customer Service Advisors –Full Time – Rochdale Office  On -Site 

Based on site - Rochdale Riverside One

£22,800 (37.5 hours) working towards £25,800 through key milestones/experience

Are you passionate about making a difference in people’s lives? Do you thrive on providing exceptional service? Do you love working in a busy Contact Centre?  If so, we want to hear from you!

Do you have the following skills to take on this position? 

• Great listener & empathetic 
• Strong communicator  
• Professional approach 
• Reliable, motivated & organised 
• Problem Solving with a view to provide resolutions
• Computer literate & ability to operate multiple systems effectively

If you can answer ‘Yes’ to all the above, then we might be a match for you! 

All employees must provide evidence of their eligibility to work in the UK, before commencing employment, by providing copies of the specified documents 

Our operating hours are Monday-Friday between 17:00 – 01:00 Saturdays and Sundays and all Bank Holidays  

Shifts Available 

Shift Pattern 1:

Week one Mon/Tue/Wed/Thu/Fri 5pm – 1am

Week two Mon/Tue/Wed/Thu/Fri 5pm – 1am

Week Three Wed/Thu/Fri/Sat/Sun 5pm – 1am

Week Four Mon/Thu/Fri/Sat/Sun 5pm – 1am

Week Five Mon/Tue/Fri/Sat/Sun 5pm – 1am

Week Six Mon/Tue/Wed/Sat/Sun 5pm – 1am

Week Seven Mon/Tue/Wed/Thu/Sun 5pm – 1am

Shift Pattern 2:

Week one Mon/Tue/Thu 4.30pm – 12am Wed 4pm – 12pm Fri 5pm-1am

Week two Tue/Thu/Fri 4.30pm – 12.30am Wed 4pm – 12am Sat 5pm-1am

Week Three Wed/Thu/Fri/Sat/Sun 5pm – 1am

Week Four Mon/Thu/Fri/Sat/Sun 5pm – 1am

Week Five Mon/Tue/Fri/Sat/Sun 5pm – 1am

Week Six Mon/Tue/Wed 5pm – 1am Sat/Sun 9am – 5pm

Week Seven Mon/Tue/Thu 5pm – 1am Wed 4pm-12am Sun 9am – 5pm

Shift Pattern 3:

Closing date for applications: 25th August 2024

At Agilisys we strive to improve the customer’s experience at each of our various contact points. We are an employee-owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. We are one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK. 

We are looking to hire enthusiastic, flexible, and driven OOH Customer Service Advisors to provide a professional and efficient telephony service for our Kent customers.  

Our Contact centre is based in the heart of Rochdale with local car parking available. You will be required to be within a reasonable commuting distance from our office.  

Working at Agilisys in collaboration with our clients, you will be the first point of contact for our Out Of Hours emergency services. Based in a fast-paced contact centre environment working alongside a friendly and professional team, we will invest in your development to ensure you can deliver the best service for our customers.  

Role Responsibility 

• To achieve individual objectives and team targets to assist in meeting the businesses overall KPI’s.  

• To deliver a high level of Customer Service in line with our client’s quality standards. 
• To handle a wide range of enquiries using various Service systems and processes including complaints. 
• To communicate effectively (written & verbal) 
• To be professional, helpful, welcoming, and pleasant to customers and colleagues. 
• To be able to remain calm in all situations, with a polite and courteous manner. 

• To meet data protection and client confidentiality requirements. 
• Desirable to have some knowledge of how local authorities, Housing Associations or other large organisations operate. 

Agilisys Package 

We aim to support our staff and the great work they deliver. We offer a competitive salary and benefits outlined below: 

•  Training provided to gain new skills and experience.  
• A comprehensive career framework to support your development needs. 
• Exclusive access to a suite of Wellbeing services.  
• Dress code - smart /casual. 

• 25 days annual leave 
• Pension Scheme. 
• Health Insurance. 
• Buy & Sell Annual leave. 
• Cycle to work Scheme. 

• Dental cover.  
• Life Assurance 
• Health assessments 
• Free independent mortgage advice. 
• Discounted gym memberships. 

• Being an Employee Owner as part of the Employee Benefit Trust, you can make a difference in the future of our organisation. 
• Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme. 

 Agilisys Values 

• Passion  

• Innovation  

• Integrity  

• Partnership  

Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.