Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.
Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance.
The Role
The Organizational Controls Officer will ultimately report to the Group COO and oversee the operational controls of the Group - namely Business Process Management, Business Continuity Planning, Controls Registry Custodianship & Testing – aiming to minimize risks, ensure accuracy of records, promote operational efficiency, and encourage adherence to policies, rules, regulations, and laws. In addition, you will manage Group-wide, cross-functional and multi-national projects of operational and regulatory nature. You will have a broad remit covering business process management, internal efficiency & controls management & testing, business continuity planning and outsourcing management among others. You will have a hands-on attitude as much as an operational strategy acumen, and ultimately innovate to make the company more efficient, resilient and cost effective.
Responsibilities
- Design and implement a robust internal controls framework, with regulatory documentation (e.g., Policies, Procedures, etc.) taxonomy, custodianship, updates, inter-dependencies with technological platforms and links with regulatory obligations and risks;
- Develop and maintain a compliance-first approach to the operations, ensuring procedures and solutions are aligned with relevant regulations, and monitor and report on compliance performance;
- Ensure processes and controls are understood, monitored, and adhered to.
- Oversee, record, assess and maintain the Group outsourcing agreements as per the EBA mandates;
- Provide accurate and clear reporting/monitoring across all operational teams to demonstrate operational productivity;
- Provide leadership on operational, multi-disciplinary projects, ensuring deadlines are met and regular updates are provided;
- Monitor and contain operational cost;
- Maintain a current, efficient, and robust Business Continuity Plan for people, premises, systems and service providers, aligned with the relevant Group Policies;
- Translate the Group’s Business Plan goals into functional targets and propagate those into everyday KPI’s that will be easy to follow and monitor.
Requirements
To be considered you should have:
- Experienced in running a regulated financial operations function or strong management background and program management, with understanding of fintech-payments markets;
- Experience in operational efficiency, process leaning/optimization/automation roles;
- Confident in coordinating large multi-disciplinary teams;
- Have a strong business acumen with an ability to bridge the business and operational strategy;
- Wide scope of exposure and interaction with all functions of a Financial Institution;
- Experienced in analyzing operational demand, supply, risks and innovation opportunities;
- Have a strong track record in building and managing third party partnerships;
- Data-driven credibility when influencing your internal and external stakeholders;
- Be experienced in working across business teams to understand their needs and drive appropriate operational solutions and effective communication to your stakeholders;
- Experience of working with international clients/investors;
- Ability to work on high-exposure initiatives, to tight deadlines, and with a focus on accuracy;
- Flexibility, resilience, and ability to pivot;
- Definitely a grab-and-go, hands-on approach to problems.
Benefits
💸 Competitive compensation package;
Annual bonus based on your performance and targets’ achievement;
🏥Private health insurance for you and your family;
💻Top of the Line tools and equipment;
🏃🏽♂️Employee Wellness Program like Daily group sessions led by professional coaches;
📚Career development and regular feedback to develop your skills.
