We are looking for an Order Processing Representative to join the Customer Service team at our West coast office in Carlsbad, CA.
WHAT YOU WILL CONTRIBUTE
Processes purchase orders that are received via EDI, fax, and email. Responsible for order management, ensuring orders are set up to ship complete and on time depending on availability. Responds to customer order status inquiries, submits purchase order correction requests, and provides product availability information via phone, email and fax. Additionally, you will:
- Provide customer service via email and over the telephone for all regions.
- Partner with Sales and Service Managers to resolve customer order inquires and issues.
- Basic customer service skills including processing order requests via email and fax.
- Submits purchase order correction requests.
- Provides product availability and pricing.
- Knowledge of EDI and other order processing functions and procedures such as creating SOPs for order processing.
- Processing credits and rebills as required.
- Proactively communicate on availability issues for urgent requests.
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Work closely with the Order Trafficking team to facilitate customer on time shipments.
- Function as a back-up CFL Advocate for other regions when necessary.
- Perform other duties as assigned.
WHAT WE SEEK
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Must be able to work with limited supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Good written and pleasant verbal communication skills.
- Must have 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.
- Must be able to type 50 WPM.
- High school education or equivalent.
EDUCATION
High School Diploma or equivalent
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
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9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
- 2 weeks of paid vacation
- 11 company holidays
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Full range of health benefits including medical, dental & vision, short & long-term disability
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401(K) matching (100% of first 3% contributed, 50% of the next 2%)
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Health and wellness programs / gym reimbursement
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Educational assistance up to $7,000 per year
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On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
- Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Expected hourly rate is $22.00 - $24.00. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.
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