Order Processing Associate (EMEA Shift)

Who Are We?

Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on Twitter via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

About the job:

Postman is looking for an accomplished Order Processing Associate to join our growing team. As part of the Revenue Operations team, you will be in a unique position to impact the future direction the company takes. This role enables the company to achieve its revenue, and cash flow targets by managing orders through review, booking and invoicing to accounts receivable.

You will work closely with the deal operations, sales, renewals, direct customers, finance and other internal teams. Your goal will be to provide our sales team, and customers, prompt, and accurate service. You will strive to consistently meet or beat the established sales order processing targets.

Important Note -

• This role requires working in EMEA shift time from 2 PM to 11 PM IST.
  
  
• Please ensure to include a cover letter along with your application to give a detailed view of your accomplishments, specifically in order processing activities and what you'll bring to the table if you are hired.

What You'll Do:

• Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
• Review purchase orders, quotes, order forms and MSA to ensure compliance with our order acceptance policy
• Validate opportunity and contract information, flag and resolve any discrepancies
• Process purchase orders into sales & renewal orders within communicated SLAs
• Ensure all orders are invoiced and closed in the system within the defined fiscal deadlines
• Fulfillment of new trials and trial extensions requests
• Assist in filling out vendor/supplier questionnaires
• Review and maintain vendor/supplier portals
• Develop effective relationships with internal customers and cross functional internal departments to manage information and the timely resolution of issues
• Participate in holiday and on-call coverage and support month-end/quarter-end close cycles

About You:

• 1-2 years sales order processing/management experience for a modern / SaaS product
• High level understanding of enterprise software-as-a-service (SaaS) products 
• Understanding of SaaS billing, pricing & licensing and basic accounting
• Understanding of purchase orders, order forms, deal desk processes etc.
• Must be willing to provide coverage during major holidays
• Must be willing to work extra hours, as needed, as the sales volumes increase during our month-end and quarter-end close cycles
• Excellent customer-facing skills (internal and external customers)
• Strong attention to details – for both financial and technical information
• Hands on experience with Zendesk, Salesforce and JIRA is a positive
• Experience working for a Startup is a positive

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

We offer competitive salaries and benefits, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. Yes, seriously. We want you to eat well wherever you’re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it.

This position requires you to be present in our Bangalore office on Mondays, Wednesdays & Fridays.