Order Management Specialist, Temporary

ABOUT SHINOLA

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

ABOUT THE ROLE

The Temporary Order Management & Repairs Specialist for Wholesale and Corporate Sales will provide essential support by managing customer orders and repair requests during a high-demand period, for 32 hours per week. This position will focus on data entry and order management tasks, ensuring that our processes run smoothly and accurately during the holiday season. Your work will ensure we meet customer expectations and maintain our high standards for accuracy and timeliness.

Key Responsibilities:

• Sales Order Management: Receive, review, and accurately process customer orders using Microsoft Dynamics – AX.
• Repair Coordination: Coordinating repair requests and managing parts inventories for wholesale partners.
• Inventory Monitoring: Collaborate with internal Allocators to ensure timely product availability and fulfillment.
• Order Tracking: Provide tracking updates to Corporate Sales customers as needed.
• Customer Communication: Address inquiries regarding orders and repairs, providing prompt and clear responses.
• Cross-Departmental Collaboration: Work with sales, warehouse, repairs, and customer service teams to ensure seamless operations during peak season.

QUALIFICATIONS

• Business Administration degree, Supply Chain Management, or related field (or equivalent work experience).
• Proven experience (usually 2+ years) in order management, customer service, or a related field.
• Proficiency in using order management systems/software and Microsoft Office Suite.
• Strong organizational and multitasking skills with great attention to detail.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external customers.
• Problem-solving abilities and the capacity to work efficiently in a fast-paced environment.

PREFERRED SKILLS:

• Knowledge of inventory management practices and logistics.
• Familiarity with Microsoft Dynamics – AX

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Shinola is an equal opportunity employer.  We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.