What You’ll Do
We continue to grow as a company and have an exciting opportunity for an Order Management Representative to join Arista. This role will primarily focus on orders from our North and South America based customers and ensuring their orders are processed within agreed SLA while also providing a superior customer experience. This role will also include interacting with channel partners and internal sales
- Process purchase orders received from Arista’s partners and end-customers and produce commensurate Arista Sales Orders.
- Ensure proper and accurate shipping logistics
- Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements
- Follow-up on customer related issues, including processing RMA requests.
- “Support Attach” - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders.
- Maintain thorough and accurate installed customer base and service contract information.
- Collaborate with Sales team to understand any special customer issues and situations.
- Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.
- Clearly understand all product offering, subscription and renewal licensing models.
- Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.
- Other duties/projects when required; particularly to help achieve SOX compliance
- Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years
- Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
- Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
- Must have demonstrated ability to work independently as well as in a team environment.
- Must possess excellent customer service skills with an orientation towards helping customers.
- Must thrive in a results-driven environment.
- Excellent oral and written communication skills and strong computer proficiency. Strong command of English language. Additional languages would be an advantage but are not a requirement.
- Strong working knowledge of Microsoft Office applications and previous experience of Salesforce.com is desired
- Ability to review and interpret contractual terms and conditions.
- Knowledge of shipping logistics and shipping terms for North & South America
#LI-SP1
