Weatherford is hiring a Order Management Lead for our Wallingford Connecticut facility. The Order Management Lead will be working within a supportive, inclusive team in a fast-paced, progressive environment. Weatherford provides full training, excellent benefits and fantastic career progression.
Job Purpose
As Order Management Lead you’ll be responsible for managing incoming MFG and R&M orders, obtaining pricing from suppliers and previous internal orders, and developing cost estimates for oil and gas equipment. The primary duties are the efficient tracking of orders and the effective communication and expediting of customer orders to ensure customer satisfaction. Also responsible for communicating Leadtime delivery based on input from Planning and Procurement Areas.
Roles & Responsibilities
SAFETY, SECURITY & COMPLIANCE
- Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By
- Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk
- Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
QUALITY
- Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System
- Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
OPERATIONS
- Order management and quoting specific customer requirements
- Enter orders as received from domestic and international intercompany customers
- Responsible for managing order through completion and having accountability for all orders per customer requirements including expediting orders as needed
- Respond promptly to customer requests
- Manage high volume of orders and respond to and follow up to all emails with definitive responses including all due diligence at all times
- Coordinate request for quotations with external vendors, engineering and manufacturing
- Coordinate order changes with customer and manufacturing
- Coordinate technical assistance as needed
- Maintain intercompany price book
- Create and maintain product cost models that accurately reflect data
- Develop and manage customer quotations, including pricing and delivery terms
- Identify cost-reduction opportunities
- Identify potential order issues and take corrective action to prevent delays and customer dissatisfaction.
- Liaise with Planning, Procurement, production, shipping, and warehouse staff regarding availability, delivery times, and orders
- Manage customer returns and order cancellations
- Manage order entry and processing, including order validation, pricing, and delivery schedule
- Manage workflow and guide staff regarding cost estimating and pricing
- Provide accurate cost estimates to ensure profitable sales of products/services
- Request quotes from suppliers to obtain equipment prices
- Update and maintain customer orders in the organization's ERP system
- Work with sales and customer service teams to resolve order issues and discrepancies
- Callout when scheduled. Must be available for weekly on call rotation 24/7 at different intervals
- Perform various other duties and activities as assigned by supervisor within the physical constraint of the job
COMMUNICATION
- Maintains effective communications with all key stakeholders both internal and where appropriate external
FINANCIAL
- All employees have an accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses
- Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure
PEOPLE & DEVELOPMENT
- Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
- Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
VISION & LEADERSHIP
- Demonstrates leadership, ethical behavior and adherence to Weatherford standards at all times
Knowledge, Skills & Abilities
REQUIRED
- At least 3+ years of shipping, logistics, or supply chain experience in a manufacturing, oil and gas-related industry, or similar environment.
- Ability to create cost models that capture accurate information.
- Ability to develop and interpret complex reports from complex data sources.
- Ability to work both independently and as part of a team
- Budgeting and cost control methods
- Cost estimating techniques
- Excellent organizational, verbal, and written communication skills
- Experience working in a fast-paced environment managing multiple tasks & multiple priorities
- Knowledge of Microsoft Office applications such as Word, Excel, and Outlook
- Knowledge of order management systems
- Procurement and supply chain techniques
- Solid understanding of the manufacturing process, materials, and technology
- Must have the ability to work with different time zones
PREFERRED
- Proficiency with SAP, Microsoft Dynamics 365, or other ERP/CRM software systems.
- Bachelor's degree in Engineering, Manufacturing, Business, Supply Chain, Finance, or related field preferred or equivalent work experience.
