LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.
Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.
As a Training Instructor (Ops/Sales), you will be responsible for developing and delivering comprehensive training programs to enhance the knowledge, skills, and performance of our customer service/sales teams. Your expertise in customer service/sales best practices, training methodologies, and adult learning principles will contribute to the success of our organization by equipping our employees with the necessary skills to deliver exceptional customer experiences.
Responsibilities:
- Design and develop engaging and effective customer service/sales training programs, including content, materials, and assessments.
- Conduct training sessions, workshops, and seminars to deliver high-quality instruction to customer service/sales teams.
- Utilize a variety of training methodologies and techniques, such as presentations, interactive activities, role-plays, and simulations, to enhance learning and engagement.
- Adapt training programs to accommodate different learning styles and skill levels within the customer service/sales teams.
- Keep abreast of industry trends, best practices, and emerging technologies in customer service/sales and incorporate relevant updates into training programs.
- Assess training needs and develop customized training plans to address skill gaps and improve overall customer service/sales performance.
- Collaborate with stakeholders, subject matter experts, and managers to gather insights and incorporate real-life scenarios into training content.
- Evaluate the effectiveness of training programs through assessments, feedback, and metrics, and make continuous improvements based on the results.
- Provide individual coaching and feedback to customer service/sales representatives to enhance their performance and customer interactions.
- Maintain training records, documentation, and training materials in an organized manner.
- Stay updated on company policies, procedures, and product knowledge to ensure accurate and up-to-date training content.
- Collaborate with other trainers or departments to share best practices, resources, and insights.
- Stay informed about changes in customer expectations and industry standards to ensure training programs remain relevant and effective.
- Maintain a positive and inclusive learning environment that fosters employee engagement, motivation, and growth.
Requirements
What are we looking for?
- Proven experience as an Ops/Sales Training Instructor or in a similar role.
- In-depth knowledge of customer service/sales best practices, principles, and techniques.
- Strong instructional design and training development skills.
- Excellent presentation and facilitation skills, with the ability to engage and captivate an audience.
- Experience in delivering both in-person and virtual training sessions.
- Familiarity with adult learning principles and training methodologies.
- Strong interpersonal and communication skills to effectively interact with employees at all levels.
- Ability to assess training needs and develop tailored training plans to address specific skill gaps.
- Detail-oriented mindset with a focus on accuracy and quality in training materials.
- Strong organizational and time management skills to manage multiple training projects simultaneously.
- Proficiency in using training tools and platforms (e.g., learning management systems, virtual training software).
- Ability to provide constructive feedback and coaching to individuals or groups.
- Knowledge of customer service performance metrics and evaluation methods.
- Strong problem-solving and analytical skills to identify training gaps and recommend appropriate solutions.
- Professional certification in training or customer service (e.g., CPLP, CCSP) is a plus.
Benefits
- Fully remote position
- Learning and professional development opportunities
