Operations Team Lead, PH

Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-up

Fresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the training and support to build the business at their schools.

The operations team handles the most crucial part of the business and is directly responsible for every step in delivering the end product to our customers.

• How do we motivate Operations Associates to respond to a higher volume of tickets at an even higher quality?
• How do you most efficiently manage incoming requests from printers, customers, and Campus Managers?
• How can we reduce our costs and increase our profit margins overall?

As a member of the Operations Leadership team, you’ll be a driving force behind moving our Operations team forward. You will own an entire area and have a team of people to lead and motivate. You will set and track metrics by which your success will be measured. 

We’re looking for someone who has fantastic people management skills, is a quick learner, and isn’t afraid to take on challenges daily. This is a high-impact role that requires excellent leadership and prioritization abilities. We’re on a remarkable growth trajectory and as Fresh Prints grows, you will too. You will be given the autonomy and guidance to have a tremendous impact on your role.

You’ll be managing a talented team of associates, depending on which team you lead. You’ll be reporting directly to the Associate Director of Operations at Fresh Prints.

Responsibilities

• Managing a team of Ops Associates
• Managing communications with vendors & customers
• Managing escalations from the team and solving logistical issues
• Setting and tracking team metrics
• Make sure all goals are reached
• One on one meetings with your direct reports and with the AD of Operations

Essential Requirements

• A total of 5 years of experience in operations of which 1+ are in a team lead/people manager role
• Strong analytical and organizational skills
• Able to make decisions without direct supervision
• Ability to negotiate positive outcomes
• Fluency in English and excellent communication skills
• This role requires someone who is comfortable working night shifts.

Personal Attributes

• Detail Oriented
• Natural Leader
• Goal-Driven
• Proactive & Problem Solver
• Ability to remain calm under pressure
• Open to change

Compensation & Benefits

• Competitive monthly salary between USD 1,200 to USD 1,500
• Health Insurance
• Mental Health Benefits
• Learning opportunities
• Working in a great culture 

Job Location

• This is a remote position

Working Hours

• Working hours are 8 PM - 5 AM or 9 PM - 6 AM (Night Shift) Philippine Time from Monday to Friday

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.