Company Overview
Ryan Transportation is part of Shamrock Trading Corporation, a family of brands in transportation, finance and technology. Shamrock offers a suite of transportation services, which allows us to leverage long-term, multiservice relationships by offering freight, financial services, a fuel card program and trucking technology through a single organization.
Shamrock is headquartered in Overland Park, Kansas and has nine regional offices - Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix. Shamrock has been recognized among the “Best Places to Work” in both Kansas City and Chicago and was most recently recognized as one of America’s “Most Loves Workplaces” by Newsweek.
Responsibilities
Ryan Transportation and Shamrock Trading Corporation are looking for an Operations Support Representative – After Hours. This operations position is responsible for the after-hours operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self-motivated, a critical thinker, and problem solver with a high level of attention to detail.
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Manage and respond to inbound calls and emails in all aspects of customer service
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Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives
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Maintain records through timely and accurate system updates
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Provide timely and efficient updates to Account Managers as new information arises
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Utilize active listening skills to gather necessary details and anticipate potential issues
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Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
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Track and trace orders for each load in our system and complete all load-related paperwork
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Shifts can be customized, but must be able to work the following schedule requirements:
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3 weekday shifts from the hours of 3:00PM-12:00AM and 2 weekend shifts from 8:00AM-5:00PM
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Other duties as assigned
Qualifications
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Demonstrated success in a proactive operations and customer service environment
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Demonstrated organizational and prioritization skills to meet customer needs and communicate results
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Excellent customer service and problem-solving skills
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Detail orientated with analytical and technical skills
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Ability to work both independently and in a team environment
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Proven ability to multitask and thrive in a fast-paced environment
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Effective verbal, written and interpersonal communication skills
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Proficient in Microsoft Office and data entry
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Demonstrated ability to meet deadlines
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
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Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
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Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
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Financial: Generous company 401(k) contributions and employee stock ownership after one year
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Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
#LI-FH1 #LI-Onsite #ryantransportation
