- Ensures strict adherence to GIGL’s Standard Operating Procedure in the coordination of the receipt, warehousing, and distribution of shipments from client’s offices/warehouse.
- Ensure strict compliance to scanning process and procedures to create visibility of shipment as they move through the network and achieve zero misroute of shipments.
- Ensuring proper documentation and safety of all parcels sent and received.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
- Sorting, bagging, debagging and scanning shipments to various locations, states & regions.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Promote and cross-sell company’s products.
- Building sustainable relationships and trust with customers through open and interactive communication
- Other duties as the exigencies of work may demand.
- Must have been in continuous employment with GIG LOGISTICS for not less than two years as an Experience Center Agent/ Gateway Agent/ Hub Agent or it's equivalent.
- Minimum of HND/BSc from a government recognized tertiary institution
- Customer-centric, tech-savvy, young and personable.
- Evidence of mandatory NYSC scheme or Exemption Certificate.
- Must reside on the mainland
Job Location: Lagos
Job Type: Full-Time
Application Deadline 5PM, Thursday, 19th September, 2024.
Only qualified candidates will be contacted.
