Title:
Operations Supervisor
Job Purpose:
To oversee the reception and the performance of processing all incoming shipments that arrive to Marken facility either domestically or internationally based on its final destination. All shipments require to be delivered to all clients before a certain timeframe or TAT commitment. By performing these responsibilities in an effective and quality fashion, it allows for the company to generate more clients and revenue, and improve the overall success, and performance of the company.
Main Duties and Responsibilities:
- Demonstrate the ability to influence and develop productive working relationships with the entire team.
- Coach and influence peers.
- Provide excellent time-management, organizations, and prioritization skills and coach others in the same.
- Participate in continuous improvement activities in finding solutions to improve the performance of team members.
- Manage and oversee all incoming and outgoing samples to ensure that each shipment is processed and dispatched to the correct destination within the client's commitment time.
- Ensure team members understand their performance targets and goals, and providing support to all team members to ensure that all tasks and assignments are executed accordingly.
- Coordinate and establish working schedules, both fixed and ad-hoc requirements form the operational team to manage daily services as needed.
- In the absence of the Operations Manager, take the necessary steps and make the required decisions to maintain the operational workflow.
General:
- Ensure all emails are reviewed in detail to determine if there are any pending requests or assignments that require action.
- Review and oversee the checking of the origin manifest from each country to segregate all delayed samples to ensure each shipment ships NFO.
- Ensure accuracy in all incoming shipments that arrive according to their ship method and account number.
- Confirm employees are performing the physical inspections of all over pack boxes and shipments to confirm that all shipping labels that are required were applied successfully, UN3373, UN1845, ship from, ship to, Integrator label, or airline labels with MAWB details.
- Inspect all shipments placed on pending rack that are awaiting approval to export or ship date, must be inspected daily, to properly replenish dry ice or gel packs. All milestone replenishments must be recorded in Maestro.
- Ensure that all Airway Bills are preparing with accurate and correct information based on final destination.
- Always ensure that upon processing and shipments for dispatch, Maestro route legs must always be updated with the correct departure and arrival information accordingly. If shipments are being dispatched under Marken Integrator account, the price for transit should always be allocated in the option cost split by weight.
- Check the route leg Pre Alert manager daily to ensure that all Master Air waybills arriving are recovered both domestically and Internationally.
- At the end of each shift, run Maestro report log to endure that all samples were dispatched correctly and there are no discrepancies. Verify that all route legs, milestones, and data was entered for each shipment in Maestro accordingly. Follow the Quality control internal process in place, to confirm that all boxes were labeled and packed properly according to its contents and final destination, and ensure that every shipment was received, accounted for, and processed successfully.
- Review that all required milestones no later than 2 hours after occurrence, arrival to airport, recovered from airline, arrived to Marken.
- Provide all NFO dispatch details to the Transportation Coordinator every morning, so all Pre Alters, route legs, and milestones can be updated in Maestro in real time, and all Pre Alters and NFO log can be sent in a timely manner.
- Shipments dispatched NFO to an agent, must always have two different routings, a route leg code used for the airline, and the correct agent code based on who the agent is.
- Inspect all frozen samples or refrigerated shipments that arrive to Marken according to the S.O.P, in order to perform proper replenishment of either dry ice or gel packs for each shipment.
- Supervise Change scheduled delivery date and time on all shipments being processed in the day, depending on their time of arrival, in which they will be delivered to final destination.
- Maintains accuracy of inventory by cycle count, physical inventories, and implementation of corrective actions for in all Sentry Device, CREDO and LN2 in Marken.
- Properly fill out the preventative maintenance log and make sure that the mileage report daily of all vans is being utilized, either to pick up cargo from the airport, perform collections or deliveries, the log must be updated on a daily basis for each vehicle.
- Ensure that all Marken employees always look presentable and wear the Marken T-shirt every day to represent company professionally, both inside and outside of the facility.
- Make sure that all areas such as Operations room, Staging area of warehouse is left clean, all trash, and empty boxes must be picked up and disposed, leaving each work station fully clean.
Requirements:
- 5 year background and work experience in Operations
- Excellent interpersonal skills and a collaborative management style.
- Budget development and oversight experience
- Commercially aware
- Dangerous Goods Qualified / DG Awareness
- TSA compliance
- Demonstrates leadership and vision in managing staff groups and major projects or initiatives.
- Demonstrated commitment to high professional ethical standards and a diverse workplace
- Good computer skills and proficient in excel, word, outlook, and access
- To operate in a fast pace, community environment
Commitment to get the job done
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.
