Partner with the operations leadership team, including partner operations across all segments, partner integrations, and launch teams to ensure smooth and efficient operations.
Evaluate current processes, technologies, and workflows to identify areas for improvement and implement solutions to enhance partner experiences.
Develop and implement strategies to increase operational efficiency and scalability while maintaining high standards of quality.
Define key metrics, targets, and measurements to manage day-to-day business operations and improve transparency of team performance.
Ensure all operational data analysis related needs are met and produce timely reporting and analysis for the operations team.
Create and manage all financial plans, including forecasting and tracking performance. Develop and implement action plans as needed.
Develop and maintain staff capacity plans for all Platform Operations functions.
Collaborate cross-functionally with other teams such as product, engineering, sales, and customer success to drive operational excellence and support company goals.
Evaluate, procure, and manage technology stack to support the operations teams.
Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
Lead and mentor operations strategist team to develop their skills and grow their careers.
Bachelor’s degree in business (or related field)
5+ years’ experience - background in Operation Strategist, Project Management, Operations Consulting, Process Improvement.
Experience working in project management, including designing, implementing, and managing projects.
Have min. 2+ years of experience leading a team (operations strategist team is preferred)
Change management experience - demonstrating the value, creating trust, and achieving adoption.
Experience in organizing, influencing, and directing multiple teams and departments.
Ability to draw insights from unorganized information and help drive process improvements accordingly.
Strong communication skills, both written and verbal - ability to clearly articulate business issues and recommend / synthesize solutions.
Self-starter, motivated by achieving measuring and goals within the team setting. Strong desire to make the entire team successful.
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