Operations Specialist, Visa Consulting & Analytics

Primary Responsibilities:

Project platform (VPC), pipeline, data quality and reporting:

• Support the cluster and MI Lead in driving adoption of central VPC platform

• Be accountable for quality of data in the platform and in other ‘trackers’ (if applicable) by ensuring MI quality, self-sufficiency and process compliance

• Provide reporting to Cluster Lead and MI lead to help manage the business and capacity of cluster team

• Support teams to resolve queries for MIS and VPC

VISA and VCA processes:

• Champion end-to-end processes and requirements including contracting and revenue recognition

• Be the key contact for process queries, providing direct support, and ensure process adherence

• Suggest and help implement ongoing process improvements 

• Support consultants during complex client contracting

• Serve as a key contact between VCA UKI/FBL and controllership operations, sourcing, finance, etc.

One HUB collaboration:

• Help implement strategic initiatives as prioritized and identified by the ‘One HUB’

• Collaborate with ‘One HUB’ on any practice-specific set-ups e.g. P&L, KPIs, etc.

• Act as a liaison with other functions within VISA and Global VCA (for the practices)

Comms & knowledge management:

• Own and facilitate cluster specific meetings, comms and reminders

• Amplify central messages and communications

• Actively participate in MIS lead meetings and BPO clinics

• Collaborate with other MIS leads to build and share best practices

• Leverage and adapt central trainings to continuously increase knowledge within the cluster

• Support preparation of training and process materials

Secondary Responsibilities:

• Administrative Support to Head of UKI/FBL Visa Consulting & Analytics

• Event planning for UKI/FBL VCA on-and offsite meetings

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Educated to degree level or higher
• Excellent spoken and written command of English
• Excellent presentation and communication skills (written and verbal)
• High intellectual capability evidenced by strong analytical skills
• Good knowledge of MS Office package (Word, PowerPoint, Outlook, Excel)
• Project coordination, financial and cost management experience
• Customer service-focused, with a professional presence and a confident and approachable personality
• Experience crafting and/or supporting presentation development for senior management
• History of creative problem solving and ability to work well collaboratively
• Energy, optimism, and passion
• Excellent organizational skills, with focus on collaboration, interoperability & working against set time limits
• High levels of integrity and business ethics
• Willingness to travel throughout the covered markets as needed
• Willingness to maintain own continuing professional development
• Willingness to adhere to Visa’s policies including those on Health and Safety, Equal Opportunities and Information Security

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.