The Telematics Operations Specialist would play a critical role in overseeing and managing hardware implementations. This would include the oversight of installation on projects and ensuring all the supply-chain activities are in place. This person will be responsible for coordinating contractor installations and maintaining contract agreements to meet current business needs. This position involves analyzing workflows, managing logistics, implementing process improvements, and collaborating with cross-functional teams to drive performance and productivity. The ideal candidate will have strong organizational, analytical, and communication skills with a keen attention to detail.
Responsibilities
- Manage and oversee installer scheduling and communications
- Look over and approve installer contracts, invoices and trip details before sending to accounting for payment
- Manage and standardize work order process with installation teams
- Lead or assist in the planning, execution, and monitoring of operational install projects
- Assist with inventory management process including on site audits
- Interact with suppliers for order status, inventory status and other questions as required
- Oversee installer work orders and respond to any urgent change requests
- Provide and maintain data for operations team performance
- Work closely with other departments such as Sales, Customer Service, Supply Chain, and Finance to ensure that cross-departmental initiatives are aligned with company goals
- Create and maintain detailed documentation of processes, procedures, and operations to ensure transparency and consistency
- Analyze current scheduling processes and identify opportunities for improvement to increase efficiency and reduce costs
- Troubleshoot operational issues as they arise and provide strategic solutions to mitigate risks.
Qualifications
- Ability to travel +20% by air or automobile
- Solid interpersonal, communication, and project management skills
- Excellent problem-solving skills
- Understanding of inventory management concepts
- Familiarity with inventory management software tools
- Detail oriented
- Self-motivated with the ability to work with minimal supervision
- Ability to work on and coordinate multiple, global projects
- Ability to work in a global, multi-functional team environment
- Understanding of GPS technology
- Understanding of automotive industry/technology
- Vendor management experience
- 3 years in customer relations/order coordination and order management
- Experience and familiarity in supply chain operations
