Operations Specialist, Strategy and innovations

At Wolt, we aim to create the World’s best courier experience by optimizing onboarding processes, customizing content, and ensuring we educate courier partners in a timely and engaging manner.

As an Operations Specialist, you will play a key role in maintaining and developing the communication flow with our courier partners in the right direction, managing their performance management and supporting the team in handling courier documentation. The goal is for each courier to get a world-class experience throughout their Wolt journey. This will require a significant amount of creativity and writing skills but also strategic thinking and an analytical mindset at the same time. You will have to get your hands dirty, master our “can do” attitude, and work well together with each specialist in Operations, as well as the rest of our country team and external partners.

What you'll be doing 🚀

• You will be a master in supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information. Your focus will be on written (chat & e-mail) communication and on anticipating and preventing issues before they arise.
• You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
• You will handle courier performance management and feedback to couriers.
• Be part of optimizing our processes, procedures and communication channels.
• Assisting in everyday and ad-hoc tasks.

• Great communication skills both verbally and in writing. You will be communicating with our courier partners on a daily basis.
• Getting things done with a can-do attitude and being comfortable in a fast-paced and high-impact environment.
• You are a fast learner and attentive to both small details and the bigger picture.
• You are able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
• Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail.
• Fluency in both Croatian & English is a must!

This role is based in our offices in Zagreb.

We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected] 

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.