Reporting to the Senior Manager of Operations and Communications, the Operations Specialist will participate in implementing and monitoring operational aspects of the business. Working with the HQ operations team, cross-functional partners, and field leadership, the Operations Specialist will assist in ensuring the successful execution of all new and existing operational initiatives. This person will act as a subject matter expert in the overall [solidcore] experience, all internal and client-facing platforms, and will serve as a liaison between the HQ team and field teams.
You will be responsible for:
- Awareness of all operational components of the brand and working knowledge of all internal platforms, processes, and standard operating procedures.
- Assist in managing the Operations team inbox, responding to inquiries, and directing traffic to the appropriate corporate partner.
- Update personnel on the [solidcore] app and website, including headshots, coach titles, and profiles.
- Maintain studio records and documents including personnel, titles, and addresses.
- Perform monthly updates to studio door codes, monitor activity, and assist the studio teams with troubleshooting as needed.
- Coordinate printing and shipping of campaign, challenge, and general studio collateral.
- Support all cross-functional business objectives, ensuring the studio teams have all necessary tools, collateral, and communication to successfully implement and execute.
- Be a role model of professionalism and compliance with [solidcore] company handbook including, but not limited to brand consistency, client relations, and attendance.
- Act as liaison between field leaders and HQ, acting as a consistent knowledge resource for studio teams.
- Ensure and enforce brand standards, deadlines, submissions, and overall compliance are being met across all [solidcore] studios.
- Collaborate with the Operations team on the execution of key initiatives and strategy for overall [solidcore] vision and success within studios.
What we need from you:
- The position is full-time and exempt with an expected 40 hours worked per week.
- Fitness or Studio Operational management experience with 1-2 years experience in hands-on customer service, hospitality, consumer goods, or service-based industry.
- Proficiency in G-suite and MS office
- Must live in the DMV area and be able to report to the office on a hybrid schedule
What skills & experience you will bring us:
- Prior experience in a high-growth/start-up company or firm.
- Prior experience working with cross-functional partners.
- Passion for growing a company and not being afraid to get their hands dirty.
- Professional maturity; consistently conducts themselves in a professional manner that aligns with [solidcore]’s values.
- Detail-oriented and highly organized.
- Entrepreneurial and resourceful.
- Ability to multi-task and prioritize in a fast-paced environment.
- Superior communication and interpersonal skills.
- Passion for fitness, wellness, and the [solidcore] brand.
Compensation & Benefits:
- Salary of $48,000 - 50,000 per year
- Annual bonus eligibility based on performance
- Monthly cell phone stipend
- 401k with employer match
- Health, dental, & vision insurance
- Flexible PTO
- Free drop-in classes
- And MORE
[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. The coach guides the class through a series of slow & controlled movements that are sequenced to work muscles to failure. This class is accessible for all fitness levels and can be amplified or modified to accommodate individual goals. Class is as intense as our reviews suggest, but our instructors go above and beyond to provide a welcoming, supportive, empowering, and challenging experience for all. Please visit our website here to read more about our mission.
[solidcore] is firmly committed to social justice and promoting a culture of diversity, equity, and inclusion. You can click here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.
[solidcore] is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. [solidcore] makes hiring decisions based solely on qualifications, merit, and business needs at the time.
