As an Operations Specialist in the Platform Efficiency team, you will take a vital role in optimizing delivery operations and enhancing courier performance across multiple countries within the region. Your primary focus will be on supporting the execution of strategies designed to improve logistics efficiency and achieving key performance targets such as courier costs. You will work closely with the Global Courier Pricing, Logistics, and local Merchant teams, as well as other departments within regional operations, to implement initiatives that drive operational efficiency and improve courier satisfaction.
This role requires strong analytical skills, including working with numbers and data analysis, to identify trends, uncover insights, and make data-driven decisions. You should be comfortable analyzing performance metrics, interpreting KPIs, and recommending strategies based on your findings. Reporting to the Regional Head of Platform Efficiency, you will be a key contributor to ensuring that the region meets its financial and operational goals.
What you will be doing
- Contribute to the implementation of pricing-related changes, ensuring alignment with set goals to not only deliver cost savings but also increase courier satisfaction within the region.
- Support the management of regional courier cost budgets set by the Global Delivery Operations teams, aligning with financial targets and operational quality standards.
- Develop and execute data-driven strategies in collaboration with Global Logistics, Product, and Merchant teams to enhance logistics efficiency metrics and overall performance.
- Analyze KPIs and performance data to understand key drivers and trends, providing insights to improve results and help devise strategies to meet or exceed regional targets.
- Create and maintain comprehensive reports and dashboards to monitor key performance indicators, track progress, and communicate results to stakeholders.
- Identify opportunities to streamline courier operations, increase efficiency, and improve overall service quality for consumers, merchants, and couriers.
- 2+ years of experience in operations, data analysis, or a similar role, with a focus on efficiency optimization and performance improvement.
- Strong analytical skills with proficiency in Excel (or Google Sheets) for data analysis are essential; experience with Looker, SQL, or other data applications is an added advantage.
- Proven track record of leveraging data-driven strategies to enhance operational efficiency and achieve key performance targets.
- Excellent interpersonal skills with the ability to support projects, collaborate effectively across global and regional teams, and influence stakeholders.
- Highly detail-oriented, organized, and capable of managing multiple initiatives in a fast-paced environment.
- Self-motivated with a proactive approach to problem-solving and a commitment to continuous improvement.
- Strong communication skills, with fluency in English; additional languages are a plus.
- Based in Azerbaijan, Kazakhstan, Georgia, Uzbekistan, Greece, Cyprus, Malta, or Albania.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner
[email protected]
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.
