Operations Specialist

Company Overview:
Medical Guardian is a fast-growing and leading provider of medical alert systems and services, dedicated to enhancing the safety, independence, and quality of life for our member-base of over 600K subscribers. We are committed to delivering exceptional service to our partners and members while driving operational efficiency and excellence across all business lines.

Position Overview:
The Operations Specialist plays a crucial role in ensuring seamless service operations across all business lines. This position is responsible for handling a variety of technical and operational tasks, including CRM case management, device activation support, partner assistance, and process improvement initiatives. The ideal candidate will have a strong technical background, keen attention to detail, and the ability to multitask effectively in a fast-paced environment.

Schedule: Monday through Friday from 9:00 AM EST to 5:30 PM EST

Hybrid: 2 days on-site (Tuesday & Wednesday)

Key Responsibilities:

• Manage CRM case queues related to Technical Support, Operations escalations, Portal issues, Dispatch alerts, and Service Orders.
• Troubleshoot and resolve device activation and order shipment issues.
• Respond to partner support requests in a timely and professional manner.
• Identify inefficiencies in current operations and assist in developing strategies to improve workflows and reduce costs.
• Provide training to operational staff on new systems and procedures.
• Assist with process documentation to ensure clarity and consistency.
• Perform additional operational support tasks as needed.

Requirements

• Associate's Degree or equivalent work experience.
• Strong technical background with problem-solving skills to diagnose and resolve issues efficiently.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks with a sense of urgency and adaptability.
• Strong communication skills, with the ability to convey insights to various stakeholders effectively.
• Comfortable working in a fast-paced environment and consistently meeting performance goals.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other reporting tools; CRM system experience is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)