Operations Specialist, Lyft Media

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft Media’s vision is to build the largest transportation media network. We leverage media to elevate the transportation experience for our users while building an exciting and sustainable advertising business. Our assets include several out-of-home (OOH) media units such as rooftop monitors and the largest bikeshare network in the country, while our digital assets include in-car entertainment screens and Lyft in-app sponsorship opportunities.

The Operations Specialist plays a critical role in ensuring seamless warehouse operations, device performance, and fleet health by managing inventory, performing repairs, and troubleshooting technical issues. This individual’s expertise and collaboration across teams are essential to minimizing downtime and maintaining high operational standards that drive business success.

Location: New York City, NY

Responsibilities: 

• Oversee end-to-end warehouse operations, including managing inbound/outbound shipments and inventory.
• Maintain accurate device inventory records, promptly updating any status changes.
• Perform maintenance, mechanical, and electrical repairs on media devices to restore functionality.
• Collaborate with support and other departments to troubleshoot tablet issues and streamline processes.
• Document repairs with detailed work orders, including failure modes, parts used, and time spent.
• Catalog and prepare failed components for return to the manufacturer.
• Conduct regular inventory counts of digital assets, parts, and equipment, updating logs as needed.
• Assist in writing and updating standard operating procedures.
• Transfer digital assets between fleet partner facilities using the company van.
• Provide daily workload updates in team meetings.
• Maintain a clean, organized, and safe work environment.
• Prepare bi-weekly maintenance reports and lead weekly fleet management meetings.

Experience: 

• 1-2 Years of On Car and In Car advertising experience.
• Familiarity with basic hand tools and safety standards.
• Ability to lift 70 lbs. and stand for extended periods.
• Basic computer skills and attention to detail.
• Valid driver’s license.
• Experience in fleet management or technical support.
• Strong organizational, multitasking, communication, and troubleshooting skills.
• Self-starter with the ability to maintain accurate records.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role is on-site at a Lyft location full time. #Onsite

The expected base pay range for this position in the New York City area is $68,000 - $85,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.