Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.
In 2021, we were listed on the New York Stock Exchange
(NYSE: WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).
In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.
Get in charge with Wallbox!
We are looking for an Operations Specialist to join our HQ in Barcelona. Your main responsibilities are:
- Manage CPO software services by ensuring the performance of our operations exceeds the contractual agreements.
- Onboard and support SMB clients of our B2B charger management software solution
- Coordinate and track end-to-end order to cash activities (reporting, invoicing, and payments)
- Conduct regular check-ins and health assessments to ensure customer satisfaction and identify opportunities to improve service levels
- Collaborate with cross-functional teams, such as Product, Support, and Finance, to ensure prompt resolution of customer issues
- Gather customer feedback and insights, serving as the voice of the customer within the company
Requirements
- 4+ years of proven experience in a customer-facing role, such as Customer Success Specialist/Manager or similar positions.
- Strong customer-centric mindset with an understanding of defining, measuring and improving customer experiences.
- Excellent communication and interpersonal skills to build relationships with internal and external stakeholders
- Solid problem-solving and analytical abilities. Knowledge of SQL/Python or equivalent to process data and enable decisions.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities
- Solid understanding of customer engagement strategies, with the ability to support sales/business development efforts and contribute to revenue growth
- Good understanding of Salesforce or similar CRM desired
- Native French speaker with a good command of English
Benefits
- Hybrid work schedule and half Fridays
- First-class private health, dental, and life insurance after your first month at Wallbox
- Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
- Stock purchase plan
- Unlimited access to LinkedIn for all your learning and development needs
- Car discounts & special advantages if you choose an EV!
- Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen
Please upload your CV in English
*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.
