At Wolt, we aim to create the World’s best courier experience by optimizing onboarding processes, customizing content, and ensuring we educate courier partners in a timely and engaging manner.
As a Courier Community Associate, you will play a key role in maintaining and developing the communication flow with our courier partners in the right direction. The goal is for each courier to get a world-class experience throughout their Wolt journey. This will require a significant amount of creativity and writing skills but also strategic thinking and an analytical mindset at the same time. You will have to get your hands dirty, master our “can do” attitude, and work well together with each specialist in Operations, as well as the rest of our country team and external partners.
What you'll be doing 🚀
- You will be master in supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise.
- You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
- Be part of optimising our processes, procedures and communication channels.
- Assisting in everyday and ad-hoc tasks.
- Great communication skills both verbally and in writing. You will be communicating with our courier partners on a daily basis.
- Getting things done with a can-do attitude and being comfortable in a fast-paced and high-impact environment.
- You are a fast learner and attentive to both small details and the bigger picture.
- You are able to conceptualise, improve and implement ideas and improvements in close collaboration with a team.
- Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail.
- Fluency in both Czech & English is a must!
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then this is something for you!
This role is based in our offices in Prague.
What We Offer 🙌
- Independent work in a young and dynamic team
- Possibility of home office
- Discount on Wolt orders
- Notebook/Macbook and monitor
- 25 days of vacation and 3 sick days
- Multiple benefit options (e.g. multisport card)
- Snack bar, coffee, tea, fruit and sweets in office
- Modern, dog-friendly office
- Team building, sport and company events multiple times a year
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.
