At Wolt, we aim to create the Wolt’s best courier experience by optimising onboarding processes, customising content, and ensuring we educate courier partners in a timely and engaging manner.
As a Courier Communications Specialist, you will play a key role in maintaining and developing the communication flow with Courier Partners (CPs) in the right direction. The goal is for each courier to get a world-class experience throughout their Wolt journey. This will require a significant amount of creativity, writing skills, strategic thinking, and an analytical mindset. You will have to get your hands dirty, master our “can do” attitude, and work well with each specialist in Operations, the rest of our country team, and external partners.
What you'll be doing 🚀
- Creating courier engagement and meaningful content via internal tools - nurturing flow monitoring and edits, email newsletters, in-app messages, push messages, chatbots, and web pages.
- Editing and creating our web pages to ensure the best CP experience.
- Be part of optimizing our processes, procedures, and communication channels.
- Oversee CP performance and funnel execution.
- Helping new CP applicants through our onboarding process.
- Responsible for direct communication with CPs, including handling the inbox and potential inquiries, information materials, etc.
- Assisting in everyday and ad-hoc tasks.
- Bachelor's degree in Marketing, Media, Literature or sufficient experience
- Experience in a customer or people-oriented role, preferably online communication.
- Excellent communicator and expertise in creating texts, blogs, or similar to many recipients.
- Able to conceptualize, improve, and implement ideas and improvements in close collaboration with a team.
- Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
- Ability to think on your feet, naturally proactive, and comfortable with autonomous
- problem-solving in a fast-paced environment.
- Responsible and reliable, with a structured approach to your work.
- A strong creative eye
- Native local language & fluent level in English
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
What We Offer 🙌
- Independent work in a young and dynamic team
- Possibility of home office
- Discount on Wolt orders
- Notebook
- Stable employment
- Coffee, tea, fruit, and sweets in the office
- Modern, pet-friendly office
If you have any further questions about the position before applying, you can turn to:
Stanislaw Korzeniewski, Operations Team Lead, Courier Community
[email protected]
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.
