Operations Specialist, Central Ops

Get to Know our Team: 

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

The Opportunity:

Supply Operations team creates and supports processes, systems & tooling for direct supply growth through scaled outbound teams and technical platforms. They are analytical, results-driven and believe in leveraging data to inform and design the operational processes & automations that scale operations.

In this Role, you'll get to: 

• Support and optimize Supply team tools
• Identify and resolve operational issues
• Become a subject matter expert in our extranet and API, Yield Control System (YCS), CRM Platform
• Seek ways to optimize performance of team
• Assist operations team with project tasks to improve efficiencies between departments and markets
• Develop reporting, and systems for internal use
• Share and seek out best practices and knowledge
• Run your own initiatives

What you'll Need to Succeed:

• Excellent problem solving and prioritization skills
• Strong numerical and analytical skills
• Ability to communicate with multiple and varied stakeholders across the business
• Adaptable to new technologies and quick learner
• Professional “get it done” attitude and work ethic, highly disciplined work habits
• Strong attention to detail
• Energetic and driven personality
• Adapts well to and is energized by change
• Creative and Innovative

It's Great if you have:

• Experience using SQL
• Good proficiency in Microsoft Excel

Equal Opportunity Employer 

Agoda prides ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. 

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes. 

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