Operations Payments Associate

Do you love working with people and leading projects? Are you a team player? Are you a skillful leader? Does working for one of Europe’s fastest-growing companies excite you? If so, then we would love to chat!  

About the role

We're currently looking for an Operations Payments associate to join our Ops team full-time in Tel Aviv!
You will be in charge of communicating with courier partners on a daily basis, optimizing courier-related processes both Support as well as payment-related ones, locally and globally. As our Operations Payments associate you will need to be self-motivated, creative, and have amazing interpersonal and communication skills.

This role doesn’t require a specific Financial background but you do need to be super comfortable working with numbers. Alongside this, you must have a natural service-focused mindset and awesome people & social skills.

What you’ll be doing

  • Collaborate with cross-functional teams to align workflows and ensure smooth payment processes, working closely with all operational teams and other departments within the organization.
  • Act as Tier 2 support for all courier-related payment inquiries, resolving complex issues escalated from Support teams and providing in-depth guidance to couriers about payment processes and their collaboration with Wolt.
  • Work with courier payment-related documentation and reports, requiring a solid understanding of invoice processing, payment reconciliation, and data accuracy to support operational workflows.
  • Build and maintain effective relationships with external partners, including invoice processing companies, ensuring seamless integration and ongoing service quality.
  • Utilize tools such as Looker, Snowflake, Favro, Google Sheets, and Excel to analyze data, monitor performance, and create actionable insights to improve payment processes and workflows.
  • Ensure a synchronized workflow with contractors, both internal and external, to maintain operational efficiency and deliver a top-tier courier experience.
  • Facilitate communication between finance, support, and operations teams across both local and global markets.
  • Full-time availability is required.
  • Bachelor’s degree or strong affinity for analytical roles, including experience with Excel and information systems.
  • Ability to work independently.

About WoltAt Wolt, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from couriers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.Wolt is part of DoorDash (NASDAQ:DASH) and was founded in 2014 in Helsinki. With its 7,000 employees, Wolt makes it incredibly easy to get your favorite restaurants and stores delivered to you. Wolt operates in 27 countries and 200+ cities across the EU and Middle East, enabling our users to order food and other things from 50,000 restaurants and stores, delivered by one of our 100,000 delivery partners. In May of 2022, Wolt was acquired by DoorDash. Founded in 2013, DoorDash is the largest on-demand local delivery platform in the United States. We currently connect over 20,000,000 customers each month in more than 7,000 cities with more than 500,000 local businesses and restaurants. We deliver almost everything: delicious food from restaurants, grocery products, alcohol, convenience items, flowers, pet food and other retail categories like home or electronics. We operate in the United States, Canada, Australia, and New Zealand...and with Wolt, now in 27 new markets across the EU and Middle East too!

View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Associate Q&A's
Report this job

This job is no longer available

Enter your email address below to get notified whenever we find a similar job post.

Unsubscribe at any time.