The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil-Boecker® standards. The Operations Officer also works with a Client-Oriented attitude in order to offer an exceptional client experience.
- Implement the standards set in Rentokil-Boecker® Operations Manual.
- Ensure effective appointment scheduling.
- Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
- Schedule and follow up on yearly pest control treatments.
- Ensure that chemicals are always available, used efficiently and in proper concentrations.
- Confirm all teams are fully equipped with Rentokil-Boecker® professional equipment and PPE to successfully and safely perform their job.
- Follow up on equipment and vehicles’ maintenance as per the maintenance policy.
- Ensure all vehicles have Rentokil-Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.
- Conduct field spot checks to guarantee technicians, vehicles, tools and equipment are operating properly and reflect Rentokil-Boecker® image.
- Perform courtesy calls and visits to the clients and fill appropriate reports.
- Advise and assist team members on pest control, pest proofing and signs of pest activity on sites.
- Execute surveys of premises with Sales Consultants and FQA supervisors to identify existing pests and determine the appropriate treatment.
- Appraise technicians on monthly basis and submit reports to HR department.
- Conduct competitions for all technicians during monthly trainings and meetings.
- Generate and submit the assigned reports to concerned management.
- Submit the monthly Preventive Maintenance Checklists to Operations Manager.
- Prepare overtime report and submit it to Operations Manager for approval.
Requirements
- Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science, or equivalent.
- Minimum of 4 years of experience in Operations, Logistics or relevant field.
- Must have the ability to effectively lead and manage a team
- Must have customer service skills
- Proficient in the use of Microsoft Office and CRM tools
- Good communication and problem-solving skills
- Must be proactive, resilient and have a keen eye for detail
Benefits
- Competitive Salary
- Medical Insurance
- Excellent, tailored training and progression opportunities
- Pension Scheme
- Advancement opportunities in a growing company
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