• Ensure quality of service delivery by effective supervision on technicians - on the job as
per company SOPs
• Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent
manner. (OE to engage technician via route riding, training on the job).
• Convey special instructions, if any, to technicians to execute the job
• Carry out pest management Audits of customer sites as per agreed schedule by i or R
auditor.
• Complete & close customer audit non-conformities (external / internal). Follow up &
implement CAPA at customer site
• On Site Documentation: Implementation of SOP, Compliance and closure of audits non-
conformities (Internal / External).
• Handle assigned customer complaints in his / her service areas, within 24 hours &
resolve complaint at earliest
• Identify & resolve Service delivery issues in coordination with the Branch Manager
• Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for
the assigned service area and for technician
• Approval of conveyance amount for assigned technician
• Innovation: conduct trials and report findings as per the guidelines, implement new
service lines as per the SOPs.
• Ensure proper schedule of maintenance & repairs of equipment is established & followed
(via JOC).
• Promote highest grooming standards (uniform, Safety shoes, PPEs)
• Encourage technicians to plan their leaves in advance to curb absenteeism
• Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM
on day today basis
• Report any deviation that could impact service quality or productivity of technicians like-
overcommitments, recommendation regarding night service (if it is not needed).
covered area mismatch, etc
Requirements
