Operations Manager (UK & Ireland)

Join a fast-growing company with a purpose! At Fastned you will actively contribute to accelerating the transition to electric mobility. In this role, you will drive and optimise operations in the UK&I region to deliver WOW to a growing number of EV drivers. Fastned is a pioneer in a completely new industry so together with the team you will be creating innovative solutions to drive the business forward.

The role offers flexibility regarding its location, with the option to be based either in London or Middlesbrough, requiring occasional travel to each office each month.

Your role

We're seeking a proactive Operations Manager to steer Fastned operations in the United Kingdom and Ireland. You will be part of the broader Network Operations team responsible for ensuring we provide the best charging experience to our customers and overseeing our network of 1.800+ chargers in all 8 countries where we operate while cooperating closely with your local colleagues.

We provide you with the freedom to initiate and lead, and encourage you to bridge the gap between central decision-making and local implementation. In our fast-paced environment, your capacity to adapt, innovate, and execute will have a direct and meaningful impact on our growth and success in the UK&I region. Together, we work to continuously improve our station performance and customer experience.

In this position, you will balance the need for local optimisation with adherence to the standards defined by the central teams in Amsterdam while ensuring we comply with local regulations. You will work jointly with local and central leadership to optimise the charging experience for our customers within your market.

Your overall responsibilities include:

• Regulatory Compliance: Stay updated with local regulations, assess their impact on our charging network and implement appropriate actions to ensure we comply. Examples include the recent UK specific regulations (The Public Charge Point Regulations 2023), certification of DC metres, contractual requirements, etc.
• Project Coordination: Oversee and execute projects related to station improvements, ensuring seamless implementation and cross-team collaboration. Projects may involve station amenities, rollout of payment terminals, cleaning and winter service strategy, etc.
• Process Development and Optimisation: Design effective processes and structures to meet complex operational requirements, such as those from tendering authorities and landowners.
• Performance optimization: Monitor UK&I network performance metrics and collaborate with local and central stakeholders to optimise them. Key operational metrics include for example session success rate, uptime and idling.
• Partner Relationships: Manage and cultivate strong and reliable relationships with key external partners, such as tendering authorities, landowners and subcontractors and be their main operational point of contact.
• Competitive Analysis: Stay informed about local competitors, providing insights that can be factored into Fastned's strategy development.
• Partnering: Support central teams to implement key initiatives in your market. This may involve tasks such as assisting in the setup of local energy contracts or data brokers.

Who we are looking for

In order to be successful in this role you bring along a highly entrepreneurial mindset - we want our employees to “think like a founder”. You thrive in taking ownership of the operational aspects of our business to help create best-in-class user experiences. You work effectively with others, are open to learning from them and jointly find the best way forward for Fastned.

The ideal candidate has exceptional project management skills and a knack for aligning diverse stakeholders across various domains. You excel in creating processes and structures, and are capable of identifying and validating new opportunities through a data-driven approach. Furthermore, we're seeking candidates that meet the following criteria:

• You have 3-5 years of operations or related experience with a proven track record of delivering key projects
• You have strong implementation skills and experience designing efficient processes
• You effectively collaborate with a diverse range of internal and external stakeholders
• You have proven negotiation skills and hold external service providers to high standards
• You are structured, thorough and able to convey your ideas clearly both verbally and in writing
• You are tech savvy and are curious to learn more about chargers and related equipment
• You have a genuine interest in the energy transition and for Fastned mission
• You are proficient in using Google Sheets or similar tools for data management and analysis
• You have experience with querying and analysing data using SQL or are willing to learn
• You have a driving licence and are allowed to drive a car in the UK
• You are fluent in English with other European languages a plus

Join us in building a better future

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place. Benefits slightly differ depending on which country you will be working on Our core benefits include:

• Stock option plan -> we believe in shared value creation;
• A training and development budget of £2.600 per year per employee, because development and training are important to us and our sector offers endless opportunities;
• Full access to our electric vehicle fleet with all charging expenses covered;
• Daily vegetarian lunches, snacks & drinks provided at our office locations;
• The opportunity to work from our other European offices with reimbursement for work-related travel expenses;
• Next to fun events year-round, we throw notorious Christmas parties and organise an amazing yearly trip abroad with all employees;
• Other perks include flexible working hours and the working gear of your choice.

Interested?

We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining our mission. The recruitment process consists of 3 stages:

• A first video call with one of our recruiters to find out more about Fastned & our company culture;
• A video interview with the Head of Network Operation to deep dive into the role;
• An online case study interview with Head of Network Operations and a team member of the Central Network Operations team;
• An in-person interview in our London office with our Country Manager for UK&I and team members.