The Retail Operations Manager will lead, support, and aid in executing retail growth. Collaborate with internal team to optimize SKIMS operating processes for retail. Focus on continuous improvement of 3PL operational practices, SOPs, and systems, in support of our strategy. Focus on streamlining daily fulfillment and replenishment operations to support hyper-growth plans. This role will work with a broad range of cross-functional partners to advocate on behalf of retail stores and our customers.
Responsibilities include but are not limited to
· In partnership and collaboration with Retail Leadership, execute an aggressive store launch plan domestically and internationally.
· Develop, maintain, and communicate new/existing SOPs to standardize fulfillment, replenishment, and logistical operations between our 3PL and the stores.
· Develop and implement internal and external processes to improve operational efficiency.
· Review, triage, and problem solve Retail and 3PL related issues that are blockers to our rollout plan and steady state operations.
· Collaborate with planning to establish and maintain inventory levels at 3PL to support daily/weekly replenishment activities.
· Communicate and manage value-add service projects that include packaging and ticketing with our 3PL. Track and monitor costs related to VAS work.
· Construct and manage calendar with critical milestone dates both internally and with our 3PL.
· Optimize shipping costs and lead times from DC to store, including reverse logistics.
· Develop performance metrics to measure 3PL performance.
· Performs other duties as assigned.
Qualifications
· Bachelor’s degree in supply chain management, business or equivalent.
· A minimum of 5 years’ retail operations experience.
· Experience in collaborating with 3PL providers.
· Project management, negotiation, change management and conflict resolution skills.
· Experience with retail store hyper-growth while collaborating with multiple cross-functional stakeholders.
· Excellent verbal and written communication skills and ability to effectively communicate about complex issues with senior management.
· Excellent analytical skills.
· Ability to make strategic recommendations based on data and best practices.
· High proficiency using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
· 20-25% domestic and international travel as needed.
Benefits and Culture
· 100% Company Paid Healthcare (medical, dental, vision)
· Kind Body Fertility Benefits
· 401(k) savings plan with up to 4% match
· Unlimited PTO
· Full Access to LinkedIn learning
· Employee Discounts
Perks (HQ Location)
· Free weekly catered lunch at HQ – M/W/Th
· Dog-Friendly office
· Free Swag Giveaways
· Annual Holiday Party
· Annual Summer Party
· Invitations to pop-ups and other company events
· Complimentary daily office snacks and beverages
SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
