Quince is looking for an experienced Operations Manager to own the direct relationship with our 3rd Party Warehouses in Middletown, PA and ensure operational excellence. This person will be responsible for ensuring our partners maintain contractual key performance indicators, adhere to Quince standards, and provide support to customers as needed. This role will report to the US, Director of Fulfillment & Returns and will have one hourly direct report.
Responsibilities
- Manage the direct relationship with our 3rd Party Vendors to ensure adherence to Quince standards and expectations. Audit 3rd Party Vendors to verify standard operating procedures are being followed.
- Maintain KPIs and SLAs. Analyze performance data and work with our 3rd Party Vendors on root cause and execute corrective actions.
- Conduct periodic performance reviews with our 3rd Party Vendors and continually search for opportunities to further improve our customer experience, reduce lead times, and improve operational effectiveness.
- Collaborate with Quince business partners to align on standards, operational improvement, and goals.
- Program manage and coordinate new initiatives with the 3rd Party VendorsResolve all customer concerns as escalated by the Customer Service Team.
- Manage P&L in multiple P&L entities, Support all routing, billing, and claims processes.
Requirements
- Four-Year college degree in related field (Business, Supply Chain, Logistics, or equivalent experience)
- 3-5 years related experience in logistics or warehouse management
- Full Time - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays as required by the business
- Experience in Warehouses in all processes; Inbound, Outbound, Reverse Logistics
- Excellent analytical, problem solving and organizational skills
- Proficient in excel, google suite
- Experience working with remote teams across different geographic regions
- Ability to manage multiple projects simultaneously and prioritize tasks based on impact
- Ability to learn, communicate, and train others on complex processes
- Ability to present warehouse performance and status updates effectively to executive leadership
- Self-motivated, open-minded, collaborative, resourceful, and team-oriented attitude
- Role will require some travel between sites
- Position is onsite at 3rd Party Vendor location in Middletown PA
- Able to lift up to 40lbs
