Job Purpose
The Operations Manager will be responsible for budget planning, resource tracking, invoicing, and contract management, ensuring operational efficiency and alignment with organizational objectives.
Key Responsibilities
Budget and Resource allocation
- Collaborate with senior management and finance to develop annual and project-specific budgets.
- Monitor budget performance and identify opportunities for cost optimization and resource allocation.
- Provide regular budget updates and recommendations to stakeholders.
- Oversee resource allocation and utilization across projects.
- Support Delivery Managers to ensure optimal resource allocation and alignment with project requirements.
- Anticipate resource needs and proactively address potential shortages or conflicts in partnership with HR, delivery and engineering teams.
- Manage project scope changes and assess their impact on budget and timeline.
- Create forecast reports on cost, revenue, profitability and resource utilization.
Invoicing
- Facilitate and own the invoicing process, ensuring accurate and timely invoicing in accordance with project milestones and contractual agreements.
- Coordinate with the finance department to address billing inquiries and resolve billing discrepancies.
- Monitor accounts receivable and collaborate with the finance team to ensure timely collection of payments.
- Reconcile invoices and client payments, addressing any discrepancies promptly.
- Generate reports on project profitability and client billing history.
Contracts Management
- Lead the contracts management process, including contract preparation, review, negotiation, and execution, collaborating with Legal and Finance.
- Ensure compliance with contractual terms and conditions, including scope of work, deliverables, and timelines.
- Maintain a centralized repository of contracts and related documentation for easy access and reference.
Project Management, Strategy and Process Improvement
- Capture, document, and standardize operational processes, and educate teams on these processes to ensure consistent understanding and application.
- Identify opportunities for process improvement and automation to streamline operations and reduce administrative overhead.
- Own the processes on customer engagement, contract negotiation, budget management, resource planning and allocation, events management as well as alignment and engagement with internal teams.
- End to end ownership of IOE operational projects including planning, reporting and executing the projects proactively.
Requirements
Key Competencies
- Excel at project planning, be highly structured with excellent organizational skills and possess effective communication and people management skills.
- Strong attention to detail and accuracy, rigorous and organized.
- Strong financial acumen and experience with budgeting and forecasting.
- Ability to influence and collaborate with cross-functional teams.
- Proficiency in contract management principles and practices.
- Familiarity with Agile methodologies and Program Increment (PI) planning processes, ensuring projects align with business goals and timelines.
Education / Experience
- Minimum 4 years of experience in a professional services environment (consulting, engineering services, etc.) in an operational role.
- Bachelor's degree in Business Administration, Finance, or a related field; MBA or relevant advanced degree preferred.
- Proven experience in operations management or related role, preferably in a professional services environment.
- Experience with resource planning systems and financial management software.
Benefits
- Remote work
- Laptop reimbursement
- New starter package to buy hardware essentials (headphones, monitor, etc)
- Learning & Development opportunities
- Competitive PTO
At IOG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
