The Operations Manager is responsible for overseeing sales operations, client onboarding, vendor management, and internal administrative processes to ensure smooth business operations. This role reports directly to the Co-Founders, who also serve as the CEO and COO, and collaborates with the entire team to create efficiencies and drive effective outcomes.

The ideal candidate will have a strong passion for streamlining processes, improving efficiency, and managing client relationships while thriving in a fast-paced team environment with multiple consumer brands. You should have excellent communication skills, attention to detail, and a proactive approach to problem-solving. You should be ready to take initiative, keep all projects organized, meet deadlines, and work collaboratively with coworkers and clients.

Responsibilities

Sales Operations & Client Onboarding

• Oversee and optimize lead management, scripted responses, follow-ups, and sales call scheduling in HubSpot.
• Manage client onboarding, including MSA/SOW preparation, invoice submissions, and CRM updates for new leads.
• Track and analyze sales pipeline performance, conversion rates, and sales cycle insights to drive efficiency.

Operations & Administrative Management

• Maintain contract tracking, renewals, compliance deadlines, and vendor management, including W9 tracking and payment terms.
• Oversee financial operations such as RAMP transactions and software subscription renewals.
• Manage employee onboarding and offboarding, including equipment tracking, system access, and compliance documentation.
• Develop and oversee client relationship programs, company policies, and internal directories.

General Office & Team Support

• Plan and coordinate team-building events, office operations, and supply management.
• Maintain SOPs, digital file storage, project tracking, and reporting processes for operational efficiency.

Requirements

• Experience in operations management, administrative leadership, or sales support, preferably in a fast-paced environment.
• Bachelor's degree in Business, Operations, or a related field OR equivalent experience.
• Strong understanding of the following tools: project management (Asana, Notion), collaboration (Slack), and CRM systems (HubSpot preferred).
• Excellent organizational, multitasking, and time management skills.
• Strong leadership, problem-solving, and communication abilities.
• Proficiency in Google Suite (Docs, Sheets, Slides); familiarity with Docsend, Gusto, and QuickBooks is a plus.
• Must be fluent in English (reading, writing, speaking).
• Nice to have: Experience with task management systems, bookkeeping, and project management.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.