Micromobility.com, Inc is a multi-modal, international company with a focus on micro-mobility to solve first and last-mile transportation problems. Micromobility.com offers an array of mobility products including electric scooters and bicycles to cities around the world. We aim to revolutionize mobility in cities and on campuses by offering unique and creative transportation options that are more sustainable, efficient, and affordable.
We are looking for an Operations Manager with a passion for leadership, a knack for problem-solving, and the ability to thrive in ambiguity. You will lead and inspire a large, diverse team to hit business goals for your market. You will be an integral part of building a collaborative, safe, and fun culture in the warehouse. Alongside leading a large team, you will also drive business processes improvements that will focus on keeping our bikes safe, charged, and ready for our customers to ride 24/7.
What You'll Bring to the Table:
- Oversee a large market of 10+ employees or manage multiple smaller markets
- Assist other cities with the growth of their own operation, and improve the performance metrics of the entire company
- Build out documentation and processes that will help across the entire operation
- Travel & support other markets as needed to be able to implement new business models, new strategy, or support local events properly
- Be the “jack of all trades” where you are able to be a subject matter expert on many different topics, coaching other teams and leaders on these tasks
- Work closely with our local city relationships to grow and expand the operation
- Define hiring needs, train new hourly teammates, and motivate our hourly associates in the Field Operations & Recovery Teams
- Manage your team’s performance – including rewarding and disciplining employees, and address staffing needs
- Act as a hands-on leader, including managing timecards and attendance and dispatching drivers
- Track and report performance metrics and use data to optimize processes and track results of your market
- Identify opportunities for improvement and scoping out projects to pitch to the General Manager
- Keep the business running - define and execute key business processes that maintain continued successBe a culture carrier. Create a fun, inclusive, and safe workplace
What You'll Need to Succeed:
- 3+ years in management, operations, finance, business, or management consulting
- Bias towards action - desire to roll up your sleeves and get the job done
- Experience managing and leading large, diverse, operational teams, many in hourly or part-time roles
- Experience using Excel to track and manipulate data
- Passion for management and improving the employee experience
- Proven experience solving complex problems, exercising good judgment, and navigating ambiguous environments
- Flexible schedule and able to regularly work on nights and weekends
- DISCLAIMER: This is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned.
Micromobility.com is an Equal Opportunity Employer that strives to commit to a diverse and inclusive workplace. Micromobility.com prohibits the discrimination and harassment of any kind based on race, color, sex, religion, gender identity, gender expression, age, national origin, disability, genetic information, pregnancy, military or veteran status, marital status, reproductive health decisions or any other protected characteristic as outlined by federal, state, or local laws. We celebrate identities that will help us to grow, not only as a company but as individuals.
