As the Operations Manager at Doka Canada, you oversee all facets of operations, including order processing, inventory management, and business planning, ensuring seamless daily operations. Reporting to the Branch Manager and functionally to the Head of Operations - Canada, you play a vital role in aligning strategies, optimizing resources, and fostering a culture of operational excellence, ensuring the company's continued success.
Main Responsibilities:
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Full Operational Oversight: Manage all aspects of branch and yard operations, ensuring efficiency and adherence to company standards.
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Strategy Execution: Execute and support company strategies and targets as directed by superiors, contributing to overall organizational objectives.
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Resource Optimization: Plan and optimize staffing and material expenses within your realm of authority to maximize operational efficiency.
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Knowledge Transfer and Training: Conduct training for new employees and facilitate knowledge transfer within the team to ensure skill development and continuity.
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Customer Collaboration: Collaborate with sales and engineering teams to handle customer orders and projects, ensuring client satisfaction and alignment with company product strategy.
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Data Management and Quality Control: Maintain data quality and efficiency in the commercial office, implementing processes to ensure accuracy and compliance.
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Compliance and Standards: Ensure compliance with Doka and Doka Canada corporate standards and processes, integrating them into branch operations.
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Inventory and Logistics Management: Oversee inventory levels, logistics, and pre-assembly work, optimizing processes to meet customer demand effectively.
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Financial Management: Manage credit and billing processes, monitor fixed costs, control CAPEX, and ensure timely and accurate billing.
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Safety and Compliance: Ensure all operations adhere to Doka and OSHA compliance standards, conducting safety training and maintaining a safe working environment.
- Bachelor’s Degree in Business Management, Supply Chain, or Finance.
- Minimum 5 years’ experience in project management, operations, or logistics.
- Preferred experience or knowledge in formwork or construction.
- Strong interpersonal, organizational, and reporting skills with the ability to meet deadlines.
- Excellent communication skills, including conflict management.
- Fluent in English
- Proficient in Microsoft Office applications; willingness to learn new systems and techniques.
- Strong leadership skills with the ability to manage diverse teams and achieve results in a fast-paced environment.
Characteristics for Success:
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Passionate to Win: Demonstrate determination and commitment to achieving company goals, driving operational excellence and contributing to overall success.
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Trust and Respect: Build trust among team members and stakeholders, ensuring transparent communication and respectful interactions to maintain a positive work environment.
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Understanding Partner Needs: Anticipate and address customer needs effectively, ensuring that operational strategies align with customer expectations and enhance satisfaction.
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Learning from Success and Failure: Embrace a culture of continuous improvement, leveraging successes and failures to refine operational processes and drive innovation.
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Making it Happen: Take initiative and demonstrate proactive problem-solving, ensuring that operational challenges are addressed promptly and effectively.
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Acting as Entrepreneurs: Approach decision-making with a mindset of ownership and accountability, prioritizing the company's interests and long-term success.
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Being a Role Model: Lead by example in upholding company values and standards, inspiring team members to excel and embody the company's guiding principles.
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Using Resources Responsibly: Ensure efficient resource allocation and waste reduction, aligning operational practices with sustainability goals and responsible stewardship.
