Operations Manager France (London-based and French-speaker)

At Fixter we’re doing things differently. We want to turn the car maintenance industry on its head and we can’t do that by following the status quo. To help us deliver on our vision, we are looking for a superstar Operations Manager to help us build a hyper-efficient, scalable operations engine for our UK business.  ⚙️

Reporting into our Head of Operations, in this role you will manage our Work Allocation and Customer Support functions for our French market (~3 FTEs) and will also be working to solve many of the businesses thorniest problems! The team will all be French-speaking so you must speak French.

If you are looking for a startup role with a broad scope and the potential to have a real impact from day one, this is it. 🚀

What you’ll be doing:

You will work closely with our Head of Operations, Tom Williams, to deliver a wide range of impactful work, including:

• Maximising the number of orders we complete: The Operations function is responsible for ensuring that as many orders as possible result in work being completed on that customer’s car. You will be working to minimise all forms of cancellation to ensure we are capturing as much value as possible. 

• Building a world class Customer Support function: You will be taking on our Customer Support team and will have the opportunity to formulate and deliver a new support strategy from the ground up.

• Solving tricky problems and leading projects: As well as team leadership, you will be working to solve other complex problems within our business. This work could involve anything from conducting ad hoc analysis for our CEO, to leading a project on how we align processes between our teams in the UK and France. 

Are you an ambitious, data-driven generalist? If so, you may be just the person we’re looking for!

We think the right candidate will tick most of the following boxes:

• You are fluent in French.

• At least a 2:1 degree from a top university.

• 3+ years of experience, including work in consulting, a strategy/operations/commercial role at a startup, an in-house strategy function, or similar.

• Some experience with people management in the past - preferably line management, but could also be leading projects or similar.

• Able to use data to provide well reasoned answers to abstract problems and tell compelling stories that communicate key messages at all levels within an organisation.

• Bias for action and delivery obsessed - we aren’t all about strategic thinking, we’re looking  for someone with a track record of getting stuff done!

• Experienced user of Excel/Google Sheets.

• Some experience with SQL and visualisation tools would be advantageous.

What we can offer:

• 25 days holiday, plus bank holidays.

• 20 days working abroad allowance.

• A genuine, passionate, friendly and transparent culture (with regular socials - expect everything from laser tag to a pub quiz).

• Cool offices in the heart of London (Angel).

• Flexible hybrid working (3 days per week in the office, 2 days per week from home and the opportunity to spend one month a year abroad).