Operations Manager (Field Operations)

Join a fast-growing company with a purpose! At Fastned you will actively contribute to accelerating the transition to electric mobility. We are looking for an Operations Manager based in Amsterdam to join our Field Operations team at Fastned. The Field Operations team is responsible for continuously maintaining our operational stations in a perfect state to offer a reliable, safe and customer-friendly charging experience to electric drivers across all our markets.

Your role

As an Operations Manager in Field Operations, you will play a key role in the success of our mission to bring freedom to electric drivers. You will work closely with the central managers of Field Operations, with all stakeholders of the team, and with the Head of Field Operations to make sure Fastned remains the most reliable EV charging network in Europe with the highest uptime. In particular, you will assist the leadership team by conducting structural projects for the department, improving internal processes as well as systems & tooling, and leading joint initiatives with other teams. Acting as a swiss knife within the team, you will be exposed to all aspects of our operations and contribute to our operational excellence by focusing on scalability, smart processes and high-impact projects.

Your overall responsibilities include:

• End-to-end managing high-impact projects and strategic initiatives related to Field Operations
• Designing, mapping and improving internal processes to make the team scalable
• Supporting the different functions within the team (Maintenance, Field Projects and Parts & Logistics) by identifying, scoping, and recommending performance improvement solutions
• Taking ownership and being accountable for the projects and their outcomes, ensuring delivery on critical project metrics, and keeping leadership informed
• Collaborating and working cross functionally with other Operations teams and departments while being the voice of Field Operations internally
• Taking over roles - on a project mode - that do not belong to a specific function within the team (for ex. Health & Safety or systems development)
• Assessing our existing Asset Management system, and evaluating alternative tools
• Making the best use of our data by creating and maintaining internal reports and dashboards to steer our operations in a data driven manner

In this role, you'll report directly to our Head of Field Operations based in Amsterdam. Join us in being part of a dynamic, innovative, and rapidly growing company in the e-mobility sector and use your project management skills to contribute to a more sustainable future!