Position Overview:
As the Operations Manager, you will be at the forefront of our mission to enhance operational efficiency, elevate client satisfaction, and foster a motivated and high-performing team of over 900 employees. Your role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.
Key Responsibilities:
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Leadership & Team Management: Lead and mentor a diverse team of 900+ employees, including 20+ direct reports. Develop and implement strategies to enhance team performance, engagement, and professional growth.
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Performance Optimization: Drive operational excellence by setting clear performance targets, monitoring progress, and analyzing key metrics to ensure business objectives are achieved.
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Client Satisfaction: Focus on improving guest experiences through the implementation of best practices, addressing client feedback, and ensuring service excellence..
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Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with company goals. Adapt strategies as needed to respond to evolving market conditions and business needs.
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Analytical Insights: Utilize data-driven insights to make informed decisions, identify areas for improvement, and implement effective solutions that enhance operational efficiency.
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Employee Engagement: Foster a positive and inclusive work culture that emphasizes employee satisfaction, motivation, and retention. Address and resolve any workplace issues promptly and effectively.
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Innovation & Best Practices: Stay abreast of industry trends and best practices, integrating innovative approaches to continually elevate our service offerings and operational practices.
Qualification Requirements and Competencies
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Experience: Minimum of 10 years in a leadership role within the hospitality and/or gaming industry, managing teams of 20+ direct reports.
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Skills: Strong analytical and problem-solving skills with a proven track record of driving performance and achieving business goals.
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Leadership: Demonstrated ability to lead and inspire large teams, with a focus on employee engagement and development.
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Adaptability: Ability to thrive in a fast-paced environment, adapting strategies and approaches to meet changing business needs.
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Client-Centric: Deep commitment to enhancing client product satisfaction and delivering exceptional service.
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Communication: Excellent interpersonal and communication skills, with the ability to effectively interact with all levels of the organization and external stakeholders
Why Join Us:
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Dynamic Environment: Work in a fast-paced and vibrant industry where your impact is significant and your contributions are valued.
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Career Growth: Opportunities for professional development and career advancement within a leading hospitality company.
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Competitive Compensation: Attractive salary package and benefits that recognize your skills and experience.
If you are a results-driven leader with a passion for excellence and a commitment to creating outstanding service experiences, we invite you to apply for this exciting opportunity.
All your information will be kept confidential according to EEO guidelines.
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