Operations Manager is accountable for overall operation and performance of the Studio employee teams and processes, maintaining service excellence and ensuring the compliance with Company policies and procedures. Operations Manager is responsible for enhancing the customer experience and delivering exceptional performance quality results across the key dimensions of game leading quality and staff productivity.
Responsibilities
- Business leadership and direction to operational teams by setting clear expectations, objectives, and priorities to ensure alignment with organizational goals.
- Planning, monitoring, appraising and reviewing job contributions of Team Managers and Specialists involved in Operations Management.
- Orienting, training, supervising and developing studio staff.
- Motivating team and individuals to achieve set targets.
- Daily support, direction and assistance to the subordinates on all areas.
- Ensuring continuous and properly organized communication flow within a team and with other departments.
- Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for the studio staff.
- Analyzing and resolving quality and service issues, identifying trends and recommending system improvements.
- Gathering and analyzing data on studio key performance indicators, preparing action plans for improvements and managing successful execution.
- Execution of Operational Excellence initiatives.
- Initiating projects, following up and keeping track of ongoing projects.
- Preparing monthly Studio performance analysis, presenting to senior business stakeholders.
- Leading Operational Teams and product delivery planning, reviewing and monitoring
- Maintaining relations and communication with Clients and Partners when requested by Commercial teams.
- Forecasting, budgeting and tracking of the operation’s related costs to achieve accuracy of the spending and compliance with the budget.
Background Needed:
- 3+ years of a proven successful experience in managerial role in service/operations management, including direct management of teams.
- Certification in Quality, Project or Service management (e.g. Prosci, PMP, Prince2, ITIL)
- Excellent leadership and interpersonal skills. Natural relationship builder with integrity, reliability and maturity.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Exceptional analytical skills with the ability to identify patterns and trends within complex data sets, enabling informed decision-making and operational optimization.
- Exceptional ability to thrive under pressure.
- Good negotiation, mediation and problem-solving skills.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent knowledge of both written and spoken English and Czech.
- Results-oriented attitude and high sense of responsibility.
Education:
- Minimum requirement Bachelor's Degree in Business Administration, Management, or a Related Field, Master's Degree in Business Administration (MBA) would also be advantage but not essential.
What we offer:
- Competitive salary
- Play a key part in the opening and running of a global business in Prague, Czech Republic
- Exclusive career growth opportunities – multiple key roles in the company are being filled internally only
- An inclusive and diverse workplace & and like-minded colleagues
- Free coffee & tea, fruits
- Personal development and participation in the exclusive internal educational sessions
