We are looking for a seasoned and results-driven Senior Operations Manager to oversee our activation team and help us expand our presence in rapidly growing markets.
The Senior Operations Manager will lead a team of market activation leads and representatives (KARE Connectors), develop strategies, and implement best practices to optimize efficiency and effectiveness. The ideal candidate will have experience in sales within the technology sector, strong leadership skills, strategic thinking abilities, process and metric driven and has a proven track record of delivering results in a fast-paced environment. This role will report to the VP of Operations, the Chief Growth Officer and will also work with the executive leadership team.
Responsibilities:
- Develop and execute strategic account plans to achieve targets and growth objectives.
- Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders within senior living organizations.
- Stay up to date with industry trends, market conditions, and competitive landscape to inform strategic decisions.
- Provide strong leadership and guidance to a team of market activation leads and representatives, fostering a culture of collaboration, innovation, and high performance.
- Promote a positive work environment that encourages creativity, initiative, and continuous learning.
- Develop strategic plans and initiatives for the department, aligning them with overall business objectives.
- Monitor key performance indicators (KPIs) and metrics to track progress and make data-driven decisions.
- Oversee day-to-day operations of the department, ensuring efficiency, quality, and compliance with company policies and procedures.
- Identify opportunities for process improvement and optimization, implementing best practices to enhance productivity and performance.
- Build strong relationships across the organization, facilitating communication and cooperation to drive alignment and synergy.
- Conduct regular evaluations and provide constructive feedback to team members for continuous improvement.
- Provide regular updates to senior management on operational performance, challenges, and opportunities.
Requirements
- Bachelor’s degree in business, marketing, or a related field; MBA is a plus.
- 5+ years of experience in account management, people management, customer service, and leadership experience, preferably within the health care or technology industries.
- Proven track record of achieving sales targets and driving growth in a national or multi-regional capacity.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Strong analytical skills with the ability to interpret market trends.
- Mastery of English proficiency (reading, writing, and speaking) is required.
- Ability to flex between analytical, strategic, and operational aspects of the job.
- Experience working with diverse teams, with varying backgrounds in age and education.
- Ability to problem-solve with minimal direction.
- Preferred experience with US-based companies.
- Decision-making (making thoughtful and effective decisions)
- Negotiation and conflict resolution (negotiating effectively with internal and external stakeholders, resolving conflicts, and reaching consensus)
- Tech savviness (familiarity with relevant technologies, software tools, and digital platforms)
Benefits
- Insurance of major medical expenses (Sum assured $20,000,000.00 MXN)
- Life insurance (Death and MXN Disability)
- 12 Days of vacation per year, with prior approval from your manager, plus six Meztal holidays in addition to the seven official Holidays in Mexico.
- 30 days of Christmas bonus
- Cell Phone Reimbursement
- Transportation Allowance
