Job Title: - Operations Manager – Member Success Team
Location: - Delhi NCR
About Tide
At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
You will be part of the Member Engagement Marketing Department in the Member Success Team as an Operations Manager in our Contact Center (Outbound Sales), based out of Delhi NCR.
Tide is looking for a detail-oriented and data-driven Operations Manager to join our Member Success team (telesales). The successful candidate will be responsible for analysing data trends, prioritising call campaigns to maximise conversions, managing dashboarding and MIS (Management Information Systems) for all calling campaigns, and performing User Acceptance Testing (UAT) for new features
Key Responsibilities:
What you’ll get in return:
Make work, work for you! We are embracing new ways of working and support flexible working arrangements.
Tidean Ways of Working
At Tide, we’re Member First and Data Driven, but above all, we’re One Team.
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.