At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Flexdrive, a subsidiary of Lyft that offers vehicle access to Lyft drivers through a flexible car rental subscription program, is seeking a passionate, organized, and bold Operations Lead to join our team in Cleveland. In this role, you will report to the Regional Operations Manager and be responsible for leading a team and overseeing a fleet of vehicles. Your duties will include analyzing data to identify performance gaps and process improvements, managing relationships with partners and vendors, and enhancing operational processes. At one of our Flexdrive facilities, you and your team will support the community through Lyft's Express Drive program, a key driver of our growth. Lyft drivers are the backbone of our organization, and your role will be to ensure that every interaction with them is both delightful and efficient.
Responsibilities:
- Responsible for site and facilities management, running all rental operations, executing fleet management of the market’s fleet, and people leadership for your team
- Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
- Lead the team that serves Lyft drivers through the end-to-end rental process for the Express Drive Program by holding regular 1:1s, providing consistent feedback, and ensuring the team is up-to-date on all trainings and processes
- Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
- Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
- Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience
Experience:
- Passionate about delivering great customer experiences with a strong track record to back that up
- 4 years experience managing Retail, customer service, or vehicle rental team
- 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
- Experience managing vendors and partners
- Ability to coach and develop team members within your org
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to multi-task and switch into different modes during the workday/week
- Lover of dashboards, data, and metrics
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
Benefits:
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role is on-site at a Lyft location full time. #Onsite
The expected base pay range for this position in the Cleveland area is $47,400-$59,250. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
