Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About Careem Rides
Careem Rides is a wholly owned subsidiary of Uber Inc, facilitating reliable, convenient and stress-free everyday commutes in the MENAP region, through a diverse portfolio of offerings through the Careem Everything App. Since launching in the UAE in 2012, we are now available in more than 70 cities in 9 countries across the region, creating flexible economic opportunities for millions of Captains, and facilitating millions of rides in and around cities for customers.
Why join our journey?
By embarking on your journey with Careem Rides, you'll join a diverse community of talented people who have a direct and meaningful impact on a region that encompasses more than 500 million people. You’ll be empowered to tackle some of the large scale commuting challenges facing our region, while delivering exceptional experiences for both Customers and Captains. You'll have the opportunity to collaborate across geographies with inspiring colleagues from different backgrounds, enabling continuous learning and personal growth.
What you'll do
- Conduct weekly analysis of ride-hailing competitors within the KSA market by completing mystery shopping trips in competitor apps. Collect and document key market insights.
- Coordinate activities at high-Density locations—such as airports, malls, and key strategic areas—through field visits. Conduct site surveys, test Careem products, gather feedback to improve customer pickup experiences, and engage with Captains.
- Collaborate in conducting focus groups with captains, capturing key learnings and insights. (~ Monthly 2-4 Focus Groups)
Address and resolve Captain issues at the support office.
- Communicate with captains through calls to understand their concerns, provide guidance, and ensure clear and effective messaging.
Identify and implement process improvements to enhance the support experience for captains.
- Conduct product testing and assist in product launches with captains.
- Assist in the registration, onboarding, activation, and reactivation stages of the captain lifecycle, ensuring a smooth and efficient process throughout each phase
What you'll need
- Analytical and Detail-Oriented: Ability to analyze competitor insights, identify process improvements, and document findings effectively.
- Strong Communication Skills: Fluent in Arabic and English, with the ability to engage Captains, provide clear guidance, and address concerns professionally.
- Customer-Focused and Collaborative: Skilled in resolving issues, supporting product launches, and collaborating across teams to enhance Captain experiences.
- Field-Ready and Tech-Savvy: Comfortable conducting site visits, surveys, and product testing, with a strong understanding of mobile app usability.
- Fresh Graduate in Business: Based in Jeddah with a Bachelor’s degree in Business or a related field.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
