Operations Executive

The incumbent will be responsible for operation of physical & virtual events (e.g virtual exhibition, webinars, conference). He/She will work closely with Event Teams, external contractors and service providers to support physical and/or virtual events set up, making sure the event operation is smooth and align with business direction.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Physical events

• Provide customer services and handle exhibitors’ and contractors’ enquiries
• Plan and coordinate event logistics and transportation by arranging detailed schedules (eg. temporary staff deployment planning, recruitment, storage & warehouse management)
• Coordinate with Event team on physical exhibition & virtual events’ visitor’s registration and pre-event preparation
• Compile Exhibitors Manuals
• Prepare events consumables (e.g. badges, lanyards, stand curtain, stationery, etc)
• Support at onsite venue
• Administrative task

Virtual Events

• Support the setup of online exhibitor’s manual to ensure compatibility with virtual event platform
• Assist on customer enquiries, telemarketing before and during events
• Support post-virtual show reporting
• Reflect customer feedback to Event teams to improve virtual event performance

• Bachelor’s degree in Event Management, Customer Services or related field
• Minimum 1 year working experience in sizeable organization
• Proficiency in MS Office
• Willing to learn new digital tools & platforms
• Native in speaking and writing English, Cantonese and Mandarin

OTHER PREFERRED ATTRIBUTES:

• Cooperative, diligent, initiative and mature
• Capable to multitask in tight deadlines
• Strong communication skills

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.