Location: Dublin
FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.
We are looking for a hybrid Office Manager & Driver Operations Executive for our Dublin office. This role offers a variety of responsibilities across Driver operations, assisting in building and maintaining relationships with drivers through in-centre support, onboarding and ongoing engagement As well as ensuring the management of our Dublin office is sustained on a daily basis. We strive to provide drivers and our employees with a fantastic experience, enabling them to in turn provide a superior service to passengers.
Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun. Are you ready for your next ride?
YOUR DAILY ADVENTURES WILL INCLUDE:
- You will be asked to support a wide range of projects including the deployment of driver app improvement, bug reporting and testing, competitor research & market share analysis.
- Enabling successful performance through driver engagement campaigns including improving our share of OCA vehicles, activating onboarded drivers, and improving the performance of existing drivers.
- Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)
- You will be the representative for the Dublin office globally
- You will deal with Landlords, and all stakeholders internal and external associated with our office
- You will work closely with the central IT team to onboard and offboard employees based in London
- You will make arrangements for groceries, cleaning and any additional services required for the maintenance of the Dublin office
Our Tools: GSuite
Working hours: 9am - 5:30pm, Monday - Friday
Location: Dublin, Baggot St office at least 3 days a week onsite
TO BE SUCCESSFUL IN THIS ROLE:
- You thrive in a fast paced, constantly changing working environment
- Experience in an operational, office management or customer facing role
- You have an eye for detail and a focus on quality in everything you do
- You are personable, confident and are able to deal with an array of different characters and tailor your communication accordingly
- You are a proactive self-starter who holds themselves and others accountable in reaching goals
- You have an excellent level of written and verbal communication skills
- Experience using G Suite applications (Google Slides, Google Sheets, etc.)
BENEFITS & PERKS IN A NUTSHELL:
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Employee assistance program
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.
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