Location: Southwark SE1 0BS, London
FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.
We are looking for a hybrid Office Manager & Driver Operations Executive for our London office. This role offers a variety of responsibilities across Driver operations, assisting in building and maintaining relationships with drivers through in-centre support, onboarding and ongoing engagement As well as ensuring the management of our London office is sustained on a daily basis . We strive to provide drivers and our employees with a fantastic experience, enabling them to in turn provide a superior service to passengers.
Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun. Are you ready for your next ride?
YOUR DAILY ADVENTURES WILL INCLUDE:
- Being the first point of contact for drivers who arrive at our driver centre
- Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)
- Processing the onboarding of new drivers in accordance with strict regulatory criteria, ensuring accuracy and an excellent level of face to face service
- Enabling successful performance through driver engagement campaigns including improving our share of OCA vehicles, activating onboarded drivers, and improving the performance of existing drivers.
- You will be dealing with external stakeholders to ensure the success of some of our projects such as our PHV subsidy and our Onsi platform benefits (to name a few)
- You will be asked to support a wide range of additional projects including the deployment of driver app improvement & bug reporting and testing, competitor research & market share analysis.
- You will be the representative for the London office globally
- You will deal with Landlords, councils and all stakeholders internal and external) associated with our office
- You will work closely with the central IT team to onboard and offboard employees based in London
- You will make arrangements for groceries, cleaning and any additional services required for the maintenance of the London office
Our Tools: GSuite | Microsoft Office
Working hours: 9am - 5:30pm, Monday - Friday
Location: Southwark, London atleast 3 days a week onsite
TO BE SUCCESSFUL IN THIS ROLE:
- You thrive in a fast paced, constantly changing working environment
- Experience in an operational, office management or customer facing role
- You have an eye for detail and a focus on quality in everything you do
- You are personable, confident and are able to deal with an array of different characters and tailor your communication accordingly
- You are a proactive self-starter who holds themselves and others accountable in reaching goals
- You have an excellent level of written and verbal communication skills
- Experience using G Suite applications (Google Slides, Google Sheets, etc.)
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements
- Sabbatical & special leave policies
- Birthday, 24th + 31st December off
- Short term EU work policy
- Employee assistance program
Plus more local benefits depending on your work location!
*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:
ABOUT FREENOW:
FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.
Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.
