As Operations Engineer you will be part of a team responsible for the delivery and support of TMG’s business facing applications in the Productivity and Corporate stack, with specific focus on ;
Working in build and run structure we manage the full product lifecycle of the services, providing subject matter expertise, engineering resource for on-going project work, as well as BAU and 2nd/3rd line support of a user base approaching 1700 with both office and remote working.
The Telegraph is a ‘Google house’ and as such an ever growing part of the estate is dependent on, or linked to, Google collaboration tools and services. Support of Google Workspace - from mail routing and troubleshooting to end user assistance with Drive best practice. Our ideal candidate will be well versed in transforming Microsoft users into Google lovers! Finding user friendly ways of solving business challenges in the cloud is something that will excite and inspire you.
Our ideal candidate will also be familiar with integrating new services to Okta, with an understanding of OIDC and SAML, as well as having a working understanding of HR Driven Identity/ HR as a Source.
Good, effective communication and change management underpins everything we do.
Don’t worry if you don’t have direct experience with Google and Okta, if you have transferable skills and experience from another tech stack, and are keen to learn something new, we would still like to hear from you. To be successful in this role, you'll have a passion for customer service with considerable support experience (line1/line2) with an understanding of business workflows and processes, triage and escalation. You'll also need an analytical approach, with strong attention to detail and be able to provide analysis and troubleshooting on complete solutions.
We operate with hybrid working, so the team are in the office 3 days a week.
Benefits
The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.
Training and development
With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
Our commitment to inclusion
At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We are proud to be a Disability Confident Employer as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.
To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website
